Help Desk Jobs in United Kingdom
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Help Desk • United Kingdom
Last updated: 8 hours ago
We are seeking a skilled and proactive Helpdesk Administrator to manage a central helpdesk facility in London.The helpdesk serves as the primary point of contact between client staff and service pr...Show moreLast updated: 2 days ago
UK-based support team and outsourced partners.The successful candidate will take ownership of all support operations, ensuring seamless ticket management, SLA adherence, and exceptional customer se...Show moreLast updated: 4 days ago
Day Concierge - High end residential - Build to rent.Salary : £30,000 - £33,000 + bonus.My Client is a leading property management company specialising in Build to Rent developments.With a commitmen...Show moreLast updated: 3 days ago
Salary : £28,000 - £33,000 depending on relevant skills, knowledge and experience.The expected salary range for this role reflects internal benchmarking and external market insights.Location : Office...Show moreLast updated: 12 days ago
LMAX is looking for a C++ Application developer to form the basis of our quantitative risk development team.This team works closely with the operations, risk management and liquidity teams to opera...Show moreLast updated: 3 days ago
Job description for Desk-Side profile.Good in Data Analysis & Reporting using MS Office and ITSM tools.Coordinate desktop changes to avoid deployment collisions on high priority incidents.Parti...Show moreLast updated: 6 days ago
Salary : £27,300 - £29,400 per annum - starting salary £27,300 per annum.Contract Type : Fixed Term Contract until 1st December 2025.
Do you want to be part of a dynamic and growing organisation that ...Show moreLast updated: 30+ days ago
Do you have the energy, drive, and ambition to elevate your career with one of the most iconic brands in the game?.The Advocate Group are delighted to be partnered with one of our key clients looki...Show moreLast updated: 1 day ago
Leeds, UK - 2 day travel to office.As a Service Desk Engineer you will be responsible for onsite service and support needs for our customers.
You will be part of the Technical Service Desk will act ...Show moreLast updated: 2 days ago
Are you a Senior Financial Lines Claims Adjuster and looking to be a part of an innovative and market leading claims team based in London?!.
Engagement with and execution of the claims strategy and ...Show moreLast updated: 30+ days ago
K&K Social Resources & Development GmbH.This position is with one of our clients in.Good in Data Analysis & Reporting using MS Office and ITSM tools.
Coordinate desktop changes to avoid ...Show moreLast updated: 8 hours ago
Date posted 02 / 22 / Location Edinburgh | United Kingdom Company Worldline.We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid.The solutio...Show moreLast updated: 30+ days ago
We are recruiting Social Workerswith a range of different skills and experience.These full-time permanent roles are available in our Sandwich or Dover Community Teams.
We operate in a hybrid model o...Show moreLast updated: 30+ days ago
Currently working with a number of London Local Authorities looking to bring on Early Help Practitioners into their childrens teams.
Previous Early Help experience or Family support experience is es...Show moreLast updated: 14 days ago
Are you excited about become a part of.Do you want to become a professional and develop in.Than this role is definitely for you.
VDI Administration & Troubleshooting.Active directory administrat...Show moreLast updated: 6 days ago
Do you have a passion for providing first class customer service within a service desk environment?.Here at Saint-Gobain Digital, we’re looking for a Service Desk Analyst to join our team.This is a...Show moreLast updated: 30+ days ago
Social network you want to login / join with : .Please note we do not currently have an active vacancy in this space.This job posting is to join our Talent Pool for Broker roles.When opportunities beco...Show moreLast updated: 3 days ago
IT helpdesk team, ensuring efficient and effective support for Windows desktop environments.This role involves managing the Jira Service Desk platform, with a strong focus on automation and platfor...Show moreLast updated: 6 days ago
Global Head of Information Security.Argus is where smart people belong and where they can grow.We answer the challenge of illuminating markets and shaping new futures.
Technology is central to every...Show moreLast updated: 3 days ago
- Promoted
Help Desk Administrator
The Solution Group LtdUnited KingdomFull-time
- Promoted
Service Desk Manager
iO Associates - UK / EUUnited Kingdom£60,000.00 yearly
Full-time
- Promoted
Front Desk Receptionist
RE-Search LondonUnited Kingdom£30,000.00–£33,000.00 yearly
Full-time
Picture Desk Coordinator
BBCGB£28,000.00–£33,000.00 yearly
Permanent
- Promoted
C++ Application Developer
LMAX GroupLondon, England, United KingdomFull-time
- Promoted
Desk-Side Support
AmpstekUnited KingdomFull-time
Support Officer - Domestic Abuse Service
Clarion Housing GroupKent£27,300.00 yearly
Full-time
- Promoted
Information Technology Help Desk Analyst
Advocate GroupUnited Kingdom£32,000.00 yearly
Full-time
- Promoted
Service Desk Engineer
MastekUnited KingdomPermanent
Senior Financial Lines Claims Adjuster
IDEX ConsultingLondon£75,000.00–£100,000.00 yearly
Permanent
- Promoted
- New!
Help Desk Specialist
K&K social resources and development GmbHUnited KingdomFull-time
Service Desk Analyst
SIX Payment ServicesUnited Kingdom£26,000.00–£29,000.00 yearly
Social Worker - Sandwich / Dover Community Teams
Kent County CouncilThistley Hill (Hybrid working), United Kingdom£32,933.00–£43,592.00 yearly
- Promoted
Early Help Practitioner
Social PersonnelLime Street, United KingdomFull-time
- Promoted
Service Desk Engineer
LuxoftUnited KingdomFull-time
Service Desk Analyst
saint_gobain_groupReino Unido , East Midlands£15.62 hourly
- Promoted
Broker (Future Talent Pipeline)
TN United KingdomUnited KingdomFull-time
- Promoted
Help Desk Manager
RJC GroupUnited KingdomFull-time
- Promoted
Global Head of Information Security
ArgusUnited KingdomFull-time
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Help Desk Administrator
The Solution Group LtdUnited Kingdom2 days ago
Job type
- Full-time
Job descriptionCollect and log detailed information from the caller, including : Name, location, description of the issue, and any special requirements. Contact details, including telephone number and email address. Log all details into the CAFM system or call log and provide the caller with a unique work order number. Inform supervisors or managers of urgent requests and ensure they are actioned promptly. Assign work orders to suitable engineers and provide verbal and email updates to clients for major or minor plant failures within 48 hours. Experience with CAFM systems. GCSE or equivalent qualifications, including English and Mathematics. At least one year of relevant industry experience. Strong verbal and written communication skills. Excellent telephone manner and ability to prioritize workloads. Proficiency in Microsoft Word, Excel, and PowerPoint. Accuracy, attention to detail, and a proactive approach to problem-solving. Strong organizational skills and a "can do" attitude. Previous experience in helpdesk or administration roles. Experience working within an office environment. Confident and professional communicator with excellent telephone skills. Dynamic and adaptable approach to work. Smart, professional appearance and dependable team player. Proactive with the ability to tackle tasks of varying complexity. Self-motivated and capable of working independently.
Job Title : Helpdesk Administrator
Location : London
Reporting To : Help Desk Manager
Purpose Statement
We are seeking a skilled and proactive Helpdesk Administrator to manage a central helpdesk facility in London. The helpdesk serves as the primary point of contact between client staff and service providers for reporting and addressing engineering system and asset failures.
Position Overview
The Helpdesk Administrator will play a critical role in ensuring smooth communication, efficient call logging, and timely resolution of maintenance and service requests. The position requires excellent organisational, communication, and problem-solving skills.
Key Accountabilities
Responsibilities include, but are not limited to :
- Serving as the main contact point for client staff to report system failures or complaints.
- Assigning a unique work number and response priority to each report based on an agreed category system.
- Communicating reports to on-site service staff and tracking status updates.
- Providing updates to client staff as required and escalating issues following agreed procedures.
- Generating monthly summary and detailed call history logs.
- Maintaining 24 / 7 availability for the helpdesk via a single contact number.
- Preparing monthly site reports.
Call Logging and Issuing Procedure
When receiving a call through the helpdesk number, the administrator will :
Technical Skills / Knowledge
Essential :
Desirable :
Person Specification :
If you are organized, detail-oriented, and thrive in a fast-paced environment, we would love to hear from you. This is a fantastic opportunity to join a dynamic team in the heart of London.