Jobs in Yorkshire, united kingdom

CUSTOMER SERVICE EXECUTIVE

Do you have energy and an enthusiastic professional approach to deliver a top-quality service and get results in an account management environment? Do you want to work in a role that you can truly make your own? If so, we want to hear from you!

Shift pattern / Working hours

Monday to Friday 8 : 30am-5pm

Start date / Duration

The Customer service executive role is a Permanent position that will commence with immediate effect, however, should you have a notice period with your current employer, we will work around this.

Job description

As a Customer service executive you will be responsible for the growth and success of existing business along with being tasked at growing and maximising new business opportunities. Your duties will include;

Candidate attraction, management and retention

Developing an excellent understanding of clients, their industry, culture, environment and requirements to always provide the best possible service

Increasing the growth in our existing client base

Up selling and cross selling to promote our added services and maximise opportunities

Liaising with clients and candidates daily to fulfil staffing requirements and maximise work opportunities for candidates

Conducting thorough telephone interviews with candidates and booking them face to face interviews with our recruitment consultants

Carrying out Right To Work checks and ensuring all candidates are fully compliant

Assisting with payroll duties - collating staffing hours, managing holiday entitlements, inputting hours into Bullhorn Scheduler and dealing with any payroll queries

Meeting and greeting candidates in our office

Carrying out routine in house audits

The successful candidate :

To be considered for the position of Customer service executive you must;

Have a full UK driving license and your own car, available for occasional business use

Have excellent organisation skills and able to work under pressure

Be able to prioritise tasks and manage own workload efficiently

Have the ability to work to targets and deadlines

Be competent on Microsoft Mail, Excel and Word

Have excellent customer service skills

Sales experience would be advantageous

What's in it for you?

Salary - 25,000 - 26,500

Uncapped commission

25 days holiday + Bank Holidays + Your Birthday off

Holidays increase with years of service

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.