Jobs in York, yor, gb

Assistant Service Manager

Job summary :

As an Assistant Service Manager working at our Audi Dealership in York, you will be responsible for supporting the day to day running of the Service department. Reporting directly to the Aftersales Manager, you will be responsible for helping to lead, motivate and develop the team to deliver and epitomise the highest level of customer experience.

It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive!

We offer a range of flexible working options, committed to building an inclusive culture whilst supporting you in finding a healthy work-life balance, which we are open to discussing during the interview process.

Key Responsibilities will include :

• Helping to lead, coach and develop the service team to elevate their performance and behaviours, and deliver results.
• Ensuring appropriate resource management to deliver the highest level of customer experience, managing workshop bookings to optimise utilisation.
• Deciding appropriate diary booking to ensure correct workshop loading and the timely completion of work.
• Ensuring profit is maximised through the sale of additional work and suitable products and services.
• Carrying out thorough examinations of period management accounts, producing and reviewing financial objectives and raising any areas of concern / opportunity with the Head of Business.
• Handle customer complaints to ensure a fair and equitable resolution for all parties ensuring root cause is identified and solutions implemented to minimise chance of recurrence.
• Creating and fostering a team culture of high performance and excellence.

Qualifications :

Why join JCT600 and what is in it for you?

As part of our ambition to be best place to work, we offer :

Our Ambition :

At JCT600 we don’t want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be - every day, every week, every month. As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagues… we're proud to be trusted with our team's careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you. We think it's crucial that everyone knows what's expected and is trusted to deliver it, we believe everyone's voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences - JCT600 is our home from home.

Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that's always changing, we're always pushing ourselves to be better and celebrate each person's journey along the way.

When you join JCT600, you don’t just join a business, you become part of the JCT600 family - you’re always a name, never a number.

JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.