Permanent Jobs in Warrington, gb

Job Role : Community Team Manager Role - Warrington

Location : 1-hour radius of Warrington

Annual Pay : £30,000

Accountable for : Managing a cohort of Supported Living Services to deliver good quality standards across all areas under the leadership of the Community Service Manager.

Job Summary

To be responsible for sustaining high-quality standards across a designated cohort of supported living services to a level of CQC good.

In line with WCL's Customer Journey Standards, promote an environment which provides the People we Support with specialised personal care achieved through a process of individual consultation and ensure that standards are delivered and maintained through the effective management of colleagues and achievement of agreed care, quality, safeguarding and financial targets.

The Organisation

WCL is a charity in the Northwest that supports people with learning disabilities, physical disabilities, older people, older people with dementia and people experiencing mental health issues to lead their lives in a purposeful, healthy and enjoyable way as full and equal members of their local community. We do this by providing residential homes, nursing homes and supported living services.

Key Responsibilities :

Care Quality

• Your designated services deliver WCL's customer journey standards.
• Your designated services are delivered in accordance with latest guidelines, best practice, contractual, legislative and regulatory requirements.
• You meet all regulatory requirements, including relevant internal and external reporting.
• You gather and act upon feedback from all stakeholders ensuring the voice of the people we support is heard and high levels of service satisfaction. (inclusive of complaint management)
• You will take responsibility developing positive relationships with the people we support, their family and friends, external agencies and the local community.
• You are responsible for compliance with safeguarding processes across the services you are responsible for.
• Manage data in line with organisational policy.
• You are responsible for ensuring adequate measures are taken to protect the health and safety of all staff including the maintenance and upkeep of a safe environment.
• You will take responsibility to deliver health promotion activities across your services.
• You will take responsibility, under the guidance of the Community Service Manager, to deliver service improvement initiatives.
• You will utilise, promote and ensure compliance with WCL's Policies and Procedures.
• You will ensure that high standards of care delivery are maintained at all times
• Under the guidance of the Community Service Manager, you will take responsibility to monitor service performance through the collection and publication of service data.
• You will contribute to service improvement sessions, including analysis of data to assess themes, trends and root causes to improve performance.
• You will be accountable for any service improvement actions allocated to you by the Community Service Manager.
• You will represent the organisation at external meetings, conferences and events as required.
• In the absence of a Service Manager (for your designated cohort), you will fulfil the role and responsibilities.
• You will support the Community Service Manager to produce reports and business appraisals when required.
• Provide second tier, out of hours, on call support to all community services in line with planned rota.
• Travel to designated services to deliver onsite leadership and monitoring.

People & Culture

Be accountable for your own learning in relation to changes to regulatory requirements and disseminate information to your services.

You will be responsible for evaluating performance, providing knowledge and training and team cohesion for your designated services.

Take responsibility for the selection, recruitment, induction, retention and development of support roles in accordance with legislation and company guidelines.

Be responsible for ensuring your allocated services have the appropriate numbers and skills mix of colleagues to meet requirements.

Implement mentorship, supervision and competency assessments. Including the induction of support roles.

Ensure there is effective communication and dissemination of information on a frequent and regular basis using various methods to all colleagues.

Promote succession planning of existing and potential employees.

Take responsibility (with support from HR and the CSM) by dealing with all aspects of Employee relations, including, but not limited to absence, investigations and disciplinaries.

Finance

Be responsible for the effective management of labour for your designated services.

Actively contribute to void management processes, ensuring services maintain strong occupancy levels and commissioner relationships.

Manager service performance in delivering against established hours and contractual allocations.

Ensure the management of resources and maintenance of equipment is effective.

Growth & Innovation

Positively contribute to the growth of new supported living services.

Op-Excellence

Share new ideas that will develop services to provide tailored and unique support solutions that set up apart from other providers.

Be a driver of change within your services when embedding new processes and systems.

Qualifications

Essential - Level 3 Health and Social Care Qualification

Desirable - Evidence of personal development

Experience

Essential -

2 years supervisory Experience

Proven experience in leadership within a social or health setting.

Assistance in the training and development of colleagues.

Experience of working within a care setting

Experience in the production of person centred support plans

Desirable -

Supporting colleagues through change

Supporting the development of a service

Technical Skills

Essential -

Knowledge of the Care Standards Act and Health and Safety legislation

Ability to conduct audits

An understanding of Service Delivery for Learning Disability services

IT skills

Desirable -

An understanding of Service Delivery of dementia care and challenging behaviour.

Knowledge of the Restraint Reduction Network standards, 2019

Personal Qualities

Essential -

Willing and able to provide an out of hours "on-call" service.

Excellent leadership, inter-personal skills and a good communicator at all levels

Self-motivated, proactive, personable team player

Builds effective and credible relationships both internally and externally

Ability to work with and influence action through others

Works collaboratively with others sharing ideas and information at all times

Has the ability to delegate stretching responsibilities to develop people

Effectively builds trust with a consistent approach between actions and words

Will take responsibility for issues and resolve them.

Committed to personal development and interested in the acquisition of new knowledge and skills

Good personal presentation with a professional approach

Ability to manage multiple priorities

Desirable -

Has the ability to raise standards through innovation and new ideas

Ready to Change Lives? Apply Now!

If you are passionate about making a genuine impact and enriching the lives of others, then  we would love to hear from you . Once you've applied, one of our friendly team will be in touch to discuss the next steps!

More About We Change Lives

We Change Lives (WCL) is a remarkable charity based in Northwest England, dedicated to empowering individuals with learning disabilities, physical disabilities, older people, those with dementia, and individuals experiencing mental health issues. Our mission is to enable people to lead their best lives in purposeful, healthy, and fulfilling ways. We achieve this by providing compassionate support through our residential homes, supported living schemes, and various community-based services.