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De VereSouth Cerney, GloucestershireReservations Coordinator
Would you like to turn guest enquiries into memorable hotel experiences?
De Vere Cotwold Waterpark Hotel in South Cerney are recruiting for a Reservations Coordinator to join the team on a full time basis.
As a Reservations Coordinator you will assist with our guests booking experience. You will respond to enquiries and help to secure guest bookings through providing exceptional service over the telephone and via email. You will input all reservations in to our booking system ensuring everything is recorded accurately and help to upsell additional items for our guests to enjoy during their stay.
In return the role offers £11.80 per hour, free meals on duty, complimentary use of our excellent leisure facilities, a day or for your birthday to name but a few!
This role operates across the following shift pattern Monday to Friday - 8 : 30am-5pm, 9am - 5 : 30pm and 10 : 30am till 7pm. There is also the requirement to work one Saturday per month.
What we look for in a Reservations Coordinator :
- Excellent verbal and written communication skills in order to positively respond to all guest enquiries
- The ability to upsell through an intuitive approach, making recommendations to enhance the guests stay and generate additional revenue, whether it be a spa treatment or dinner reservation
- An eye for detail to ensure every detail is considered and information is accurately recorded on our booking systems
- Experience in a similar role where you have delivered high standards of customer service
- Most of all, you will need a warm, friendly and genuine approach to positively represent De Vere and ensure everyone feels welcome
Benefits : The Pay & Benefits :
At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Reservations Coordinator