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Customer Service Advisor
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LikewizeCrewe, England, United Kingdom- Full-time
Description
Customer Service Advisor
Crewe, Cheshire - Onsite
Salary : £24,211.20
Are you passionate about providing excellent customer service and solving tech problems? Do you want to join a global company that values your career development and rewards your performance? If so, we have an exciting opportunity for you at Likewize!
About Our Company
Likewize is the fastest growing tech protection and support company in the world. Dedicated to resolving over 250 million tech problems each year, across insurance, warranty, repairs, trade-ins, recycling and premium tech support. We’re trusted by the world’s largest brands, telcos, and banks to deliver innovative solutions and exceptional services for a billion of their customers.
What will you do?
As a Customer Service Advisor, you will be the voice of some of the biggest global brands and provide outstanding customer service over the phone.
Your main responsibilities will include :
- Showing empathy and understanding to our customers over the phone
- Using knowledge-based systems and other tools to deliver information or solutions to customers
- Escalating issues to supporting internal teams
- Using courtesy, tact and discretion in all communications with customers in order to provide first call resolution
- Supporting other areas of the business when and where required
- Keeping up to date with any product or process changes
- Respecting the value of information by following Likewize’s data protection / information security policies and procedures
What do you need?
To succeed in this role, you will need :
What do we offer?
At Likewize, we care about you and your progression. We offer :
If this sounds like you, apply now and join our team!