Jobs in The ridgeway, plympton

Reports to : Franchise Owner / Registered Care ManagerSummary of position : Responsible for all aspects of the recruitment process within the office Monday to Friday between 08.30 hrs–16.30 hrs.Purpose of roleTo make sure there are enough staff with the right skills, knowledge and understanding to meet the needs of the business. Compassionate, competent staff are key to providing safe, high quality homecare services that respond to our customers’ needs and preferences. This important role is directly accountable to the Registered Manager.Key responsibilities

• Work with the franchise owner and registered manager to develop and implement a recruitment strategy, manage the recruitment processes and recruiting the right staff with the right skills to meet the immediate and future needs of the care business.
• To develop and implement a training strategy and programme so that all staff are suitably trained and qualified to meet the needs of the customers enbling each customer to receive the care and support they need to lead dignified, fulfilling lives as far as they are able
• Contribute to business success by helping to meet national care standards and legal requirementsDutiesRecruitment :
• Promote anti-discriminatory practice in recruitment, selection and the implementation of all HR policies and procedures
• Manage and implement recruitment plans / strategies. Identify advertising opportunities with the franchise owner and registered manager.
• Be active and visual in the local community, organise career / recruitment shows. Build effective working relationships with local recruitment providers and stakeholders e.g. online recruitment channels.
• Regularly post adverts for care assistants and other staff as required by the business on social media and other platforms available.
• Monitor and evaluate recruitment campaigns and staff turnover and keeping the NMDS-SC current and up to date with data regarding staff and training.
• Arrange interviews and send relevant correspondence.
• Send out for references and verify references once they are received.
• Arrange and apply for DBS’s for new staff, check and verify their identification.
• Manage the staff’s personnel files including setting up files for new staff, ensuring that they have all the current and up to date information that is required, that the files follow the Bluebird Care file layout, update personnel information as required and old information archived in accordance with policy and procedure. Implementing systems to ensure that information is proactively sourced prior to being out of date.
• Maintain accurate and up to date records relating to recruitment matters
• Keep own practice and knowledge of recruitment procedures and legal requirements up to date through research, meetings and attending courses.
• Ensuring that recruitment KPI’s are updated on a monthly basis and the information is accurately reported to the registered manager and franchise owner.Training :
• Plan, prepare and deliver induction and other necessary training for care assistants, supervisors and coordinators.
• Draw upon a range of methods to support staff to learn about best care practice, to keep their skills and knowledge up to date and to continue their professional development e.g. eLearning, classroom based training, on the job practice etc.
• Arrange training for staff to attend, eLearning in the office or at home or classroom based training, liase with co-ordinator and staff to ensure they are aware of their training courses.
• Source additional training that will enhance staff’s skills and knowledge, free or paid for staff to attend, book and ensure staff attend.
• Provide KPI reports to the registered manager and franchise owner.
• Make sure learning methods are cost effective and make improvements where necessary.
• Build positive working relationships with staff and other professionals in the field of health and social care
• Maintain accurate and up to date records relating to training and development, ensuring that staff’s training files are up to date, The Grey Matter data and NMDS-SC is up current and up to date.
• Keep own practice and knowledge relevant through research, meetings and attending courses
• Be prepared to work flexibly as part of the Bluebird Care teamThis list is not exhaustive and from time to time you may be required to undertake additional duties.Essential criteriaPersonal attributesCaring and compassionate towards people in need of care and support and those providing these servicesStrong commitment to anti-discriminatory care and HR practiceSelf-motivated, enthusiastic and keen to learn. Willing to seek guidance when needed and follow instructionsExcellent time keeper and reliableProfessional, smart appearanceKnowledge and skillsExcellent spoken and written communication skills including computer literacy. Attention to detail and accuracyUnderstanding of good customer service and how to identify those who display good customer service skillsExperience of staff recruitment, selection and retention. Proven ability to assess skills and behaviours and to manage performance mattersKnowledge of legal responsibilities and good practice in relation to recruitment and HR mattersAbility to work as part of a team and to lead othersUnderstanding of systems to maintain confidentiality in relation to customers, staff and the businessAbility to prioritise workload, work under pressure and meet deadlinesConfidence to manage business relationships at a senior level and to influence other key stakeholdersAbility and willingness to follow Bluebird Care’s policies, procedures and instructionsAdditional requirementsWillingness to work flexibly and to keep knowledge and skills up to dateYou will need to obtain a satisfactory criminal records check and evidence that your name is not listed as barred from working with vulnerable peopleFull drivers licence with no more than 6 points, Class 1 business insurance and a current MOT (if using own car for business purposes)Desirable criteriaDiploma in people management or other relevant recruitment qualificationExperience of providing recruitment and HR support in a social care settingUnderstanding of local recruitment marketCommitmentsPeople : Respect and understandingWe build and sustain relationships through openness and honestyWe are committed to providing anti-discriminatory care which is centred on the individual needs of our customersWe will act with integrity committed to the rights of our customers, including their rights to privacy, dignity and independenceWe will treat people fairly, respecting their views and opinionsWe will be open about our development needs and opportunities to grow our capabilitiesWe appreciate and recognise our colleagues’ commitment and successWe will ensure we have regular 1 : 1’s with our line managers completing all necessary paperworkWe will act as a mentor if required to support new members of our teamWe understand the professional boundaries of our role and clear about our responsibilities and relationship we should have with our customersPerformance : CustomerWe will put our customer’s interests at the heart of all we do to ensure they experience the service they expectWe will contribute to a culture where doing the right thing by the customer is keyWe are accountable and deliver on the promises we makeWe will deliver quality customer interactions every time and adhere to the professional appearance and courtesy standardsWe understand the need for changeWe will communicate clearly and concisely, tailoring the content and style for our customers to promote free flowing conversationPassion : Care and compassionWe will listen, ask questions and seek to understand how we can help and support our customers, their families and representatives, our colleagues and other professionalsWe will set high standards of professional conduct and encourage others to do the sameWe are self-aware and we have a positive impact on customers and colleaguesWe will control any unconscious prejudiceWe will do the right thing, treating customers and colleagues fairlyPride : Energy and paceWe will use our own initiative, working alone or as part of a teamWe will be tenacious and maintain focus during times of change and uncertaintyWe will take care of ourselves maintaining high levels of energy and enthusiasmWe will participate in team based meetings and continuous improvement activity with our customers’ central to all our thinkingWe will recover quickly from setbacksWe will remain positive and enthusiastic in challenging situations maintaining high levels of customer care and standards of conductWe will demonstrate a ‘can do’ approach