Jobs in Tenby, wales, united kingdom

At Cancer Research UK, we exist to beat cancer

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who wants to develop their skills, someone like you.

We have an exciting opportunity for you to join us as a Relationship Executive. In this role, you’ll work on managing individual, group and corporate supporter relationships. You’ll provide an exceptional level of service, predominantly over the phone and by mail and email, to help maximise in year and lifetime value, and transition relevant supporters to Relationship Managers to extend their journey with us.

What will I be doing?

Managing initial and ongoing contact for low, mid value and light touch relationships including and not limited to individuals, fundraising groups, corporate organisations, and Free Will service acquisitions within the region

Providing excellent customer service to support fundraisers via phone, mail and e-mail, enhancing their fundraising experience and driving increased income and lifetime value

Providing timely contact to supporters at various stages of their fundraising journey, providing reward, recognition, and fundraising materials as required

Supporting the development of a robust prospect pipeline of opportunities, identifying and cultivating leads with a strong focus on lifetime value to CRUK

Identifying supporters with high value potential or specific stewardship requirements across income streams and passing relationships to the Relationship Manager to maximise income and build long term relationships

Responsible for achieving agreed income target and support regional budgets by reporting on and setting monthly targets

Working with wider divisional team and drive supporter recruitment and re-engagement

Ensuring supporter records are entered and maintained on systems and associated pipelines.

What skills will I need?

Experience of providing excellent customer service

Strong communication skills, in both verbal and written form with an ability to influence others using clear, candid communication - predominantly over the phone

Good listening skills to build effective and valuable relationships with supporters

Excellent organisation and time management skills

Ability and confidence to solve straightforward problems with the direction, guidance and support of colleagues

Experience of working with colleagues to find new or better ways to do things and to make changes appropriately

Excellent attention to detail and experience of entering and managing data in a database system

Ability to understand the fundraising or charity / voluntary sector.

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that’s impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We don’t forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work – from funding cutting-edge research to developing public policy – will change the world. It’s exciting to be part of our team.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.