Permanent Jobs in Stoke on trent, stoke on trent, gb

Description

LOCATION : The Potteries Centre

WORKING HOURS : 40 HOURS PER WEEK

SHIFT PATTERN : 5 of 7

SALARY : 40k

If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department at . Were here to help!

ROLE OVERVIEW AND PURPOSE

As the Security & Cleaning Operations Manager you will be required to manage the daytoday delivery of the Security and Cleaning teams at a highprofile Shopping Centre in the Heart of StokeOnTrent. Due to nature of this role and ongoing commitment to service excellence we are keen to hear from people with similar experience with a good understanding of Security and cleaning systems if possible.

ABM Services operate in an honest and integral manner meeting our clients demands in the best way possible. We concentrate on putting people first our employees and our customers. We believe in being open about what we do and how we do it. We are passionate about getting things right first time and delivering value for money. We also concentrate on getting the job done to the highest standard and everything we do is backed up by the quality of our service our proactive relationship with the client the creativity of our ideas and the direct approach we take.

KEY RESPONSIBILITIES

To manage the delivery of the contract in line with company policies and procedures.

Manage all aspects of the ABM colleagues including training H & S development and welfare at work

Ensure all team members are familiar with and adhere to the companys & clients onsite health and safety policies and procedures

Ensure sufficient staff and equipment are available to meet all events requirements

Ensure regular communication and engagement sessions are in place

Ensure welfare needs of all team members are addressed in a prompt and expedient way obtaining advice and guidance in line with ABM policy and procedures

Foster and maintain excellent relationships with all parties on site including occupiers

Ensure we maintain a one team approach with the facilities management team

All items of expenditure are to be either agreed or approved by the client in an open book format

Ensure that all administration requirements of the client are met correctly

Attend the monthly management meeting with Facilities Management and ABM General Manager.

Always Promote the ABM and Client brand

Undertake any reasonable duties as requested to meet the needs of the client and ABM Support Services

Ensure all SIA licenses and vetting for security teams are in place and updated accordingly.

Build and maintain a team that has the skills and diversity to deliver their tasks ensuring that they have the tools to do the job

Complete budget forecasts and manage all costs tracking expenditure to meet budgets and match P & L forecasts using the budget tracker documents

Ensure high standards are always achieved being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered

Provide professional support to the business in servicerelated matters and to the client in all contract matters

To control the delivery of the staff rosters completion of payroll and correct staffing levels ensuring compliance is always maintained

Lead and advise the team in managing absence and holiday records including sickness and annual leave for all site staff

Carry out daily audits to ensure high standards of cleanliness and a safe / secure environment is evident throughout the premises at all times

Manage recruitment induction training developing and retraining of staff to include customer service training

Ensuring all staff employed by ABM are competent to carry out their role

Ensure adequate quality performance measures (KPIs / SLAs) are adhered to and any noncompliance is resolved in a professional manner with clear plans and next steps visible to all

Conduct quality audits to ensure service delivery adheres to the requirements of ISO9001 and that outcome achieves / exceeds client requirements

To plan any training required as soon as is practicable on identification of any needs and plot onto a training matrix

Prioritise all incidents ensuring all key personnel are kept fully always informed and manage the incident and accident reporting procedures

Ensure strict compliance to GDPR and associated regulations

Deliver excellent leadership communication and motivation to the sitebased team including communicating on a

daily basis so that a sound communication channel exists in order that team goals can be achieved

Ensure objectives performance reviews and Toolbox Talks are completed monthly

Ensure any night / pm activity is correctly supervised and measured

Ensure all assignment instructions and risk assessments are updated and meet the needs of the site specifics

Conduct return to work interviews and perform absence management processes as required

Ensure all team members carry out their duties in a correct and timely manner in accordance with the cleaning specification and to BICS standards

Support the clients environmental objectives

Manage maintenance activities and the correct / safe usage of all equipment on site ensuring any faults are reported and resolved as a matter of priority keeping the client always informed

Correct usage of cleaning chemicals in line with COSHH regulations ensuring minimal waste and sufficient stocks are always maintained in conjunction with the client.

REQUIRED SKILLS AND EXPERIENCE

Ability to communicate and engage effectively with a wide range of audiences including clients staff and other professionals.

Ability to compile clear and concise written reports.

Budget management skills.

Problem solving and decisionmaking skills.

Ability to manage resources.

Leadership skills which will include the ability to effectively manage change.

Computer skills specifically in relation to using Outlook and Word.

Good time management and prioritisation skills.

SIA Door Supervisor and CCTV license holder is required.

QUALIFICATIONS

Proven Leadership skills and ability to take responsibility

Excellent Communication skills

Excellent Interpersonal skills

Ability to show initiative and responsibility

IOSH Qualification desirable

Security Qualified (SIA) and Knowledge of industry best practice

Proven track record of dealing with customers

Good working Knowledge of Cleaning & Support Service Industry

Experience of Security Services is preferred but not essential

High Level of Numeracy and Literacy

Ambitious

Flexible approach

Benefits

Were proud to offer a great range of benefits including :

• 24 / 7 GP : Both you and your immediate family can speak to a UKbased GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work our innovative employee app where you can find :
• Perks : discounts gift cards cashback and exclusive offers
• Life : Search for resources and tools on topics ranging from family and life to health money and work
• Support : Online chat or telephone service for urgent support in a crisis

For more information about ABMs benefits visit our careers page

ABOUT US

ABM is one of the worlds largest providers of integrated facility services. A driving force for a cleaner healthier and more sustainable world ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning engineering parking electrical & lighting energy solutions HVAC & mechanical security and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries from commercial office buildings to schools airports hospitals data centres manufacturing plants and distribution centres entertainment venues and more. In the UK were proud to service icon sites across the country with more than 10000 team members. For more information visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age disability gender reassignment sex marriage and civil partnership status pregnancy and maternity status race religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Required Experience :

Manager

Key Skills

Splunk,Compliance Management,IDS,SOC,Cybersecurity,Identity & Access Management,Security,Information Security,Process Engineering,Metadata,Encryption,Siem

Employment Type : Full-Time

Experience : years

Vacancy : 1