Jobs in Stockton on tees, eng, uk

An exciting opportunity has arisen for an enthusiastic colleague to join our Connections Team.

At Northern Powergrid, our vision is to be the best energy company in serving our 3.9 million homes, whilst delivering a sustainable energy solution. As a dedicated Connections Team Leader, you will be an integral part of achieving this, while always striving to keep our customers power flowing. You will be a Team Leader responsible for the Major Works Connections team. Responsible for the proficient operation of each day, acting as a customer ambassador to provide the best customer experience on behalf of Northern Powergrid whilst ensuring all KPIs are met.

Key Responsibilities

Are you a dynamic leader with a passion for driving excellence? We're looking for a Connections Team Leader who can inspire and lead our administration team.

The Connections Team Leader is accountable for :

• Leadership : Guide and motivate the Connections administration team with your exceptional leadership skills.
• Work Allocation : Prioritise and distribute tasks effectively to ensure we meet our SLAs and deliver outstanding service.
• Performance : Drive key performance measures, ensuring timely completion of tasks and a great service for our customers.
• Innovation : Support and implement new initiatives and projects, ensuring they are successfully embedded and deliver the desired outcomes.
• Development : Conduct one-on-one meetings to support colleague growth and consistently achieve great performance.
• Exemplary Management : Lead by example, adhering to business policies and procedures while delivering excellent customer experiences and embodying our company values.
• Safety First : Maintain a safety-first approach for both our internal and external customers.

If you're ready to make a significant impact and lead a team to success, we want to hear from you

Key Competencies

Essential Qualifications and Experience

Minimum qualification of 2 A-Levels C or above OR NVQ Level 3 OR ONC in Business Management

Desirable Qualifications and Experience

Customer service skills

Understanding of the power distribution network

Whilst this role is only open to applications from the Customer Service directorate at this current time, if you would like to register your interest in this vacancy in the event that we are not able to fill the position then please send an email to [email protected] where your interest in the position will be registered with the hiring manager.

Please note to manage the priorities of the business, a start date for any internal promotion or transfer would be subject to agreement between respective Managers, and (in some cases) may be outside the usual timeframe of appointments.

Grade

P&A Level 2 PP8-10

Salary

Business Unit

Customer Services