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Stirling CouncilStirling, Scotland, UKDescription
Closing Date : 28th April 2025
Contract Type : Permanent
Salary : Hours : 20 hours
Interviews will be held week commencing 12th May 2025
Are you looking to join a team of professional customer focused & caring people who are the first point of contact for residents and visitors to Stirling We are looking for a proactive Customer focused Customer Service Advisor to work within our 24 / 7 team who will put the customer at the heart of everything they do.
About the Role
This is a permanent role working an average of 20 hours per week with no fixed work pattern.
As a 24 / 7 Advisor you will deliver a first point of contact service to a variety of customers who wish to access the Councils emergency services including housing roads and land services ensuring services are delivered within set policies and will deliver a telecare call handling service handling life critical calls from vulnerable service users across Stirling and Clackmannanshire.
This is a flexible role to cover annual leave and sickness as such you will have a fixed salary every month however you will have no fixed work pattern and will be required to cover shifts 24 / 7 365 days of the year where required often at short notice.
Key Responsibilities
- Handle customer calls in relation to all council services
- Handle life critical Telecare calls from vulnerable service users
- Inputting data and create service requests using a variety of ICT systems
- Work within set policies and processes to ensure customer enquiries are handled consistently whilst supporting service areas
- Provide advice and reassurance to customers in relation to all council services
About you
We are looking for someone with :
If you would like to have an informal discussion about this role please contact Lynne Watsonor by email on
If youve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships) disability gender identity sexual orientation religion belief or race.
Job Description
Additional Salary Information
Stirling Information
The Benefits
Employment Type : Part-Time
Experience : years
Vacancy : 1
Hourly Salary Salary : 16980 - 17789