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Housing Officer
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Job Description
Job Title - Housing Officer
Location - Staines (Covering Westminster)
Contract - Temp 12 weeks. Potential for Permanent.
Hours - 35.
Role summary - Based out of Staines, you will manage a Westminster-based patch, delivering vital housing support services to rough sleepers and older residents in retirement living. This is a flexible role that requires a hands-on approach, as you will be responsible for engaging with some of the most vulnerable members of the community.
You will play a key role in ensuring access to safe, stable accommodation and managing anti-social behaviour (ASB) within the community-both crucial to maintaining a positive living environment. Your ability to build relationships and work collaboratively with external agencies, support workers, and residents will be critical to your success.
Key Responsibilities :
- Provide support and advice to rough sleepers and residents within retirement living schemes, assisting with housing needs and tenancy sustainment.
- Conduct regular patch visits across the Westminster area, working face-to-face with tenants and rough sleepers to assess their needs and provide tailored housing solutions.
- Effectively manage and resolve Anti-Social Behaviour (ASB) cases, ensuring swift and appropriate action is taken to protect the safety and well-being of all residents. (ASB knowledge is a must!)
- Work closely with local authorities, outreach teams, and other housing providers to facilitate access to appropriate services and support for individuals transitioning into stable housing or dealing with complex needs.
- Carry out needs assessments and risk evaluations, creating personalised support plans to help individuals achieve greater independence and security.
- Work within legal and regulatory frameworks, ensuring that all policies and procedures are adhered to.
- Maintain accurate records and report on key performance indicators, contributing to team performance goals.
Requirements :
If you are interested in this position and meet the above criteria, please send your CV now for consideration.