Jobs in Staines, uk

Your newpany

A global insurancepany based in Staines are seeking a Customer Service Administrator. This is a 6 month role, which is expected to run from July to December. The organisation have a strong reputation for providing excellent customer care and work with a number of FTSE listed organisations across the UK. These are seasonal roles, although candidates are encouraged to apply for other permanent roles internally at the end of this assignment.

Your new role

These positions sit within the corporate services team and you will act as the first point of contact. Typical duties include :

• Handling customer queries via phone and email
• Providing quotes and coordinating bookings, updating customer information on CRM
• Responsible for maintaining the email inbox
• Escalating queries andplaints as appropriate
• Liaising with internal stakeholders
• Updating and uploading documents
• Invoicing clients using an in-house system

What you'll need to succeed

You'll have previous customer service experience, ideally in a contact centre environment. Strongmunication skills - both written and verbal, experience using MS Office Suite, as well as the ability to self-motivate.

What you'll get in return

You'll receive a premium rate of £16 / hr (inclusive of holiday pay), full training on internal process and systems used. Shifts are 8am-5pm & 9am-6pm.