Jobs in Staines

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

SHOULD YOU ACCEPT THIS CHALLENGE...

Pures Tech Support organization is upwards of 400 employees across multiple locations in California Utah Ireland Prague Singapore Australia and Japan. All of the support teams are continuing to grow overall; Utah is our largest center providing 24 / 7 Support with over 250 team members.

Tech Support is a key customer facing org thats recognized for providing excellent quality customer service. This team offers career advancement opportunities and theyre a fun group who work hard to make Pure the best storage company!

We are looking for a Service Delivery Manager to join our Global Customer Advocacy. You will be part of the best Support team in the industry. Our culture focuses on five fundamental values Customer First Teamwork Creativity Ownership and Persistence. You will be the primary representative for the Pure support organization in the region. The position will be a crossfunctional role that serves as a bridge between the customer sales and customer support organization to ensure customer success in your assigned Region.

• You will be the primary representative for Pures support organization in the field. You will be the key liaison for all things related to Pure support for customers partners and Pure Sales in the region
• Responsible for delivering Support presentations to prospects including existing customers delivering Incident Reports and / or Root Cause Analysis RCAs in person at customer locations or remotely
• Be the trusted support adviser in the region for both internal and external customers
• Advocate customer needs / issues crossorganizations ensure the customers voice is heard develop and maintain strong relationships with clients and understand client processes teams and environment to expedite engagement and time to resolution
• Solicit customer / account team feedback on overall Pure experience (Product and Service) channel feedback into the support organization ensure any nuances are highlighted and addressed by working with crossfunctional teams (Support Engineering Marketing Sales Product etc. so that PURE can deliver a worldclass customer support experience
• Manage customer and ASP escalations and expectations. Take ownership of a crisis from beginning to end while working with crossfunctional teams to ensure appropriate resources are engaged to resolve the issue and deliver any followthrough actions

WHAT YOULL NEED TO BRING TO THIS ROLE

Because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and companysponsored team events check out for more information.

LIONSITE

WHAT YOU CAN EXPECT FROM US :

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and companysponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY :

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

WHERE DIFFERENCES FUEL INNOVATION :

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage diversity equity inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.

Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples racialized people people with disabilities people from gender and sexually diverse communities and people with intersectional identities. We also encourage you to apply even if you feel you dont match all of the role criteria. If you think you can do the job and feel youre a good match please apply.

Required Experience :

Manager

Key Skills

IT Experience,Data Center Experience,Problem Management,Network Management,Management Experience,Solaris,Customer Support,ServiceNow,IT Service Management,ITIL,Project Management,Operating Systems

Employment Type : Full Time

Experience : years

Vacancy : 1