Jobs in Singapore airlines lounge terminal 2 b airside, queens terminal london heathrow

Position description

Type of assignment

Full-time Regular

Function

Operational activities - Operational Quality

Job title

Forwarder

Position requirements and constraints (working hours…)

37.5 hours Monday to Friday

Job description

GEODIS Freight Forwarder UK Ltd supplies and combines freight services, information management and added value into integrated solutions. As part of the GEODIS Group, GEODIS supports GEODIS' capacity to offer customers one partner to solve their supply chain challenges worldwide. It has revenues of 2 billion euro's and more than 5000 employees working in 45 countries around the world.

To ensure adherence to the CAA, TAPA & physical security regulations always.

always Ensuring compliance to Health & Safety policies. That housekeeping guidelines are maintained

That HMRC, GDP and IATA regulations are adhered to.

Objective / Purpose of the Job (describes clearly the level of responsibility and expected results)

The forwarder is part of the above department / branch. To provide an excellent customer service experience for our customers including clearances, quotes, arranging shipment / deliveries, invoicing and all other functions as required.

Key Activities / Accountabilities

• Completion of end to end forwarding activities as the individual role requires
• Follow strict and time sensitive SOP's / KPI's to ensure compliance
• Work closely with internal and external customers
• Focus on customer service
• Use of Next Gen / MS office as requested
• Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
• Month end department compliance
• Customs Entries
• Cost control
• Assist senior forwarders, Supervisor and line manager where required
• Ensure all reports including internal and customer specific are completed within the deadline
• Resolve queries from customers and suppliers
• Ensure Best Practice models are adopted
• Work closely with the Operations manager for Internal and external rates reviews.
• Remain in contact with customers and suppliers to maintain relationships
• To take part in customer reviews when required to build up visibility and relationships with customers.
• Assist sales and management with customer development
• Maintain clean desk policy
• Operate within companies QA system
• Any other tasks as directed by their Supervisor or line manager

Applicant's profile

Essential Education and / or Training

Preferred Experience and Knowledge

Necessary Technical / Functional Skills

Required Behavioural Competencies

Working time (%)

Position location

Position place

Europe, United Kingdom, England, Hounslow

Location

Candidate criteria

Years of experience in similar position

Junior (1 to 5 years of experience)

Languages

English (Fluent)