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Service Manager : UR4 Driving
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WHSmithShepherds Bush, GBService Manager : UR4 Driving
The Upper RoomW12, London, GB- Permanent
Responsible To : Responsible For :
The strategic and day-to-day management of the UR4Driving project, including supervision of the UR4Driving team, oversight of service delivery, and engagement with project partners and stakeholders.
Contractual Hours :
35 hours per week (5 days a week) primarily office based
Contract : Permanent
Salary Level (Per Annum) :
Salary in the region of £40,000 per annum (depending on experience)
Annual Leave Entitlement :
25 days (Public Holidays excluded)
About The Upper Room
The Upper Room is a frontline, community-based charity in Shepherd’s Bush, West London, dedicated to supporting vulnerable individuals facing homelessness, poverty, and social exclusion. Through a holistic range of services—including hot, nutritious meals, skills training, and tailored support—we help people take practical steps towards greater independence, stability, and wellbeing.
Purpose of the Role
UR4Driving is one of The Upper Room’s key projects, designed to support ex-offenders and young people at risk of criminal involvement. By offering structured support to gain a driving licence, the programme helps individuals rebuild confidence, develop self-discipline, and create new opportunities—ultimately reducing the risk of reoffending and encouraging long-term positive change.
The Project Manager will lead the delivery and development of UR4Driving, overseeing its day-to-day operations, strategic direction, financial management, and team supervision.
Key Responsibilities
- Promote and publicise the UR4Driving project; manage referral partner relationships and represent the project at relevant meetings across London, including in prisons and probation settings.
- Conduct service user inductions and ensure motivational group sessions are delivered, working with internal and external facilitators.
- Oversee all project administration, including attendance monitoring, driving test bookings, volunteer expenses, and service user case records.
- Identify barriers to progression for service users and facilitate support or referrals as appropriate.
- Manage the project budget in line with financial procedures, including petty cash and invoice approvals.
- Source and oversee driving instructors, ensuring quality, alignment with TUR values, and timely progress updates.
- Work with the Chief Executive and Finance Officer to ensure project spend remains within budget.
- Support fundraising efforts by providing project data, stories, and insights.
- Monitor service user progress and track outcomes post-engagement, maintaining accurate records.
- Contribute to the evaluation and reporting processes, including quarterly and annual reports.
- Maintain up-to-date stock and resources within budget.
- Line manage the UR4Driving Co-ordinator, providing support, guidance, and supervision.
- Uphold organisational policies, especially those related to safeguarding, data protection, equality and diversity, health and safety, and lone working.
- Attend relevant training, meetings, and occasional evening / weekend events (TOIL offered).
Person Specification
Experience & Abilities
Qualifications
Knowledge & Skills
Application Instructions
Please forward your CV with a succinct, introductory covering letter outlining your motivation and suitability for the role (letter to be no more than 500 words). If you would like an informal conversation before applying, please let us know.
Interview Process
The recruitment process will involve two stages :
Full details of the presentation brief and format will be provided in advance to shortlisted candidates.
Timeline
Posted on : 14 / 04 / 2025
Closing date : 28 / 04 / 2025