Jobs in Piccadilly circus, greater london, uk

1st Line Support Engineer – London - £35,000 + excellent career development Overview An exciting opportunity has arisen with an Investment Management Business for a 1st Line Service Desk Engineer to deliver high-quality technical support. This includes resolving user queries, troubleshooting technical issues, and ensuring a seamless IT experience for office-based and remote staff. The role works closely with the Service Desk team, escalating complex issues and contributing to IT projects where required.Role & ResponsibilitiesUser Support : Act as the first point of contact for all IT-related issues, providing timely and effective support via phone, email, and Microsoft Teams. Analyse and troubleshoot technical problems; resolve issues or escalate to the appropriate team or third-party support as needed. Log, track, and manage service desk tickets in the system, documenting issues, actions taken, and resolutions. Provide IT support for both office-based and remote users, ensuring access to necessary systems and resources. Adhere to software and media policies by obtaining required permissions and maintaining an audit trail. Use appropriate tools to deliver both remote and onsite support to users at all organisational levels. Prioritise support requests based on urgency and business impact to minimise disruptions.Routine Tasks : Monitor servers, network services, and backups during shifts, resolving or escalating issues as needed.Conduct monthly processes, including inventory checks, consumables management, and user access reviews.Manage user accounts in Active Directory, including creating, modifying, and deleting accounts in line with departmental processes.Configure and deploy workstations for new users, ensuring smooth onboarding and adherence to company standards.Maintain accurate inventory records of IT hardware and software resources.Support the secure disposal and recycling of IT equipment and consumables.Prepare reports and statistics for the Service Desk Manager as required.Assist with IT equipment procurement, consulting with relevant stakeholders and adhering to departmental standards.Projects : Contribute to IT projects as assigned by the CIO or Service Desk Manager, taking ownership of specific tasks and meeting deadlines.Collaborate with team members to manage project tasks and ensure timely delivery.Maintain accurate and up-to-date project documentation.Essential Skills & ExperienceSolid understanding of IT systems and environments.Experience with M365 services, including SharePoint, OneDrive, and Teams.Familiarity with Microsoft Teams telephony.Proficiency in using and troubleshooting Microsoft operating systems and Office applications.Experience in logging and processing support calls.Ability to install and configure hardware, software, networks, printers, and scanners.Experience managing equipment and consumables inventory.Strong diagnostic skills for software and hardware issues.Package£35,000 depending on skills & experience Hybrid - 3 days in the office, 2 days remote25 days annual leave (increases to 28 days) + bank holidays10% company contribution pensionBupa Healthcare2 week rota : Early : 7 : 30 AM – 4 : 00 PM Late : 10 : 00 AM – 6 : 30 PMTraining and career development + many more