Jobs in Newcastle, manchester
Last updated: 12 hours ago
Providing an excellent Customer Service to all RBC Brewin Dolphin (RBCBD) employees through demonstration of a can-do attitude and service excellence approach.
Following the Incident Management proc...Show moreLast updated: 30+ days ago
Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our new store based in Newcastle.
You will be offered a competitive hourly rate of up to £12.At Deichmann, ...Show moreLast updated: 30+ days ago
With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise.
With standalone stores, concessions and franchise operations in over loca...Show moreLast updated: 30+ days ago
Store Manager Newcastle MetroCentre.Salary : up to £30,300 - Estimated annual OTE on top of basic : £7,.Contract : Fixed Term Contract through to 18th January 2026.Show moreLast updated: 6 days ago
Developer - Newcastle - £55,000.We're supporting a global organisation in their search for a Power Platform Developer to join a dynamic team and play a key role in designing, developing, and implem...Show moreLast updated: 21 days ago
Mobile Air Conditioning Engineer - North East of England - HVAC Contractor : Commercial.CBW Staffing Solutions are seeking a skilled Air Conditioning Engineer to join our client’s team of facilities...Show moreLast updated: 30+ days ago
Digital Marketing Manager .Zynk, a pioneering leader in data integration, seeks an exceptional Digital Marketing Manager to join our talented team.
This is an exciting opportunity for an experi...Show moreLast updated: 30+ days ago)
An exciting opportunity has arisen with a dynamic technology solutions provider, specialising in cutting-edge services for the.
We’re on the hunt for a confident and consultative.This is a high-impa...Show moreLast updated: 9 days ago
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively.It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential a...Show moreLast updated: 12 hours ago
Secondary ECT (Early Career Teacher).Are you a passionate Early Career Teacher ready to take the leap into the classroom?.
GSL Education is on the lookout for an enthusiastic.This is an exciting opp...Show moreLast updated: 13 days ago
Become a Gym Instructor at Fusion : .The gym can be an intimidating place and as a .Fusion Lifestyle, you will warmly welcome all customers, ensure equipment is used safely, and encourage users by de...Show moreLast updated: 30+ days ago
St Thomas the Martyr Church, Newcastle upon Tyne.FULL-TIME OR PART-TIME (to be agreed on appointment).The full-time salary during the probationary period is £25,324 per annum, rising to £26,657 per...Show moreLast updated: 30+ days ago
Are you passionate about sustainability and climate action? Our company offers an exciting opportunity for a Consultant to join our Sustainability and Carbon team.
In this role, you will support cor...Show moreLast updated: 30+ days ago
Being a Liz Earle Counter Manager is an exciting role where you’ll help customers by advising them about their skincare needs and take full responsibility for your counter and team.With a strong he...Show moreLast updated: 30+ days ago
Site Engineer required – civils and public realm works in Newcastle area starting end of October.This Site Engineer role will include setting out, Quality Assurance and assisting with the site mana...Show moreLast updated: 30+ days ago
I’m looking for an individual to support me with tasks domestically and to ensure I continue to self-care.I also need assistance with administrative tasks and creating a routine.I am a former Engli...Show moreLast updated: 30+ days ago
To support the valuation team and the local office by providing a professional and efficient administration service to enable them to continue to offer an exceptional client service.Format reports ...Show moreLast updated: 30+ days ago
IT Support Analyst
Brewin DolphinNewcastle£31,000.00–£38,000.00 yearly
Retail Supervisor (25 hrs)
Deichmann62 Northumberland Street, Newcastle upon Tyne NE1 7DF, GB£12.64 hourly
Register Your Interest
REISSNewcastle, John Lewis, GB£22,859.00 yearly
- Promoted
Store Manager
Thomas SaboNewcastle, TT, UK£28,050.00 yearly
Full-time +1
- Promoted
Power Platform Developer
Tenth Revolution GroupNewcastle, TT, UK£50,000.00 yearly
Air Conditioning Engineer
CBW Staffing SolutionsNE1, North East, UK£43,000.00 yearly
Full-time
Digital Marketing Executive
ZynkNewcastle upon Tyne, Tyne and Wear, United Kingdom£25,000.00–£35,000.00 yearly
Full-time
Quick Apply
- Promoted
Business Development Manager
Star Recruits (UK)Newcastle, UK£50,000.00–£75,000.00 yearly
- New!
Beauty Advisor Operations, Full Time 40h - Gateshead
SephoraNewcastle, GBFull-time +1
Secondary Early Caree Teacher
GSL EducationNewcastle upon Tyne, Tyne and Wear, EnglandFull-time
Fitness Instructor
Fusion LifestyleThe City Baths, Newcastle£10.18–£11.44 hourly
Permanent
Children and Family Worker, St Thomas Newcastle
The Church of EnglandSt Thomas the Martyr Church, Newcastle upon Tyne£25,324.00–£26,657.00 yearly
Carbon Consultant
RambollNewcastle, England, GB£45,000.00–£65,000.00 yearly
Liz Earle - Counter Manager
BootsJohn Lewis, Newcastle upon Tyne, Tyne and Wear£32,000.00–£42,000.00 yearly
Site Engineer
Skilled CareersNE1 1AA£300.00–£315.00 daily
Personal Assistant – MTANCL
Disability NorthNewcastle upon Tyne (NE1), GB£14.25 hourly
Team Administrator - Valuation
Lambert Smith HamptonNewcastle£25,000.00–£30,000.00 yearly
This job offer is not available in your country.
IT Support Analyst
Brewin DolphinNewcastle30+ days ago
Salary
£31,000.00–£38,000.00 yearly
Job descriptionCustomer Service skills are vital as we are looking to deliver a world class customer experience. You will be highly motivated and very capable of working on and using your own initiative. You will possess a can-do attitude, be solutions focused and will always be willing to help out where necessary. You will be a proactive member of the team, coming forward with suggestions and ideas that will be welcomed and encouraged. You will proactively look to take on tasks from other support teams to improve the ability of the service desk to fix issues at point of call. You will have experience of working in a busy service desk environment with an excellent understanding of incident management, SLAs and working to other typical KPIs and targets. You will want to proactively seek to develop your knowledge and skillset whilst trying to resolve all calls efficiently, working to increase your resolution rate. Strong communication skills (written and oral) are essential as you will be required to liaise with people at all levels across BD, dealing with challenging situations to ensure a successful outcome. You will be able to demonstrate the ability to multi-task effectively, using your initiative to prioritise issues in order to meet and exceed customer expectations. Strong technical skills across infrastructure, desktop devices and operating systems with the ability to problem solve and fix issues swiftly. Experience of managing high volumes of incoming phone calls. Experience of managing incoming work from a number of sources such as e-mails, customer portal, event logging, walk ups and live chat. Experience of managing calls and requests within SLA. Evidence of consistent achievement against performance targets. Experience of managing on-boarding, systems access and off-boarding of employees during their organisational lifetime.
Responsibilities
- Providing an excellent Customer Service to all RBC Brewin Dolphin (RBCBD) employees through demonstration of a can-do attitude and service excellence approach.
- Following the Incident Management process and work within agreed SLA’s ensuring targets are adhered to.
- Installing, supporting and troubleshooting software and hardware issues (predominantly MS Office and bespoke finance applications used throughout the RBCBD organisation).
- Liaising closely with all other Support Teams to ensure any issues are logged into the call logging system, escalated where necessary and managed from end to end, providing regular customer updates where necessary.
- Spotting trends to promote a proactive Service Desk environment is important, so that issues are identified and investigated before having a significant impact on the end customer.
- Adopting a proactive approach to ensure the knowledge base is regularly updated and maintained and troubleshooting tips / fixes are shared within the team.
- Taking control of high priority incidents and manage high profile customers to ensure service and reputation is upheld to the highest standards.
- Providing feedback and input for continual service improvement of the Service Desks activities.
Skills
Relevant Experience