Jobs in Nailsea, north somerset

We are looking for a passionate leader to drive and motivate our team of Billing Advisers in a busy target orientated environment, responding to customer contact and internal queries. The Billing Team Leader will provide a professional, first-class service and maximise the customer service experience. This role is Monday to Friday and there is the option to work from home one day a week after your initial training period.What you'll do

Organise daily tasks, manage team workflow and monitor performance to ensure high standards of customer service and efficiencySupport and provide regular coaching for your teamHold productive 121's, probation and yearly reviews with your team membersManage customer and business expectationsAct as an escalation point, support your team to resolve customer complaints, respond to complaints when required and continually find ways to reduce complaintsEnsure all team activities are compliant with audit procedures, policy guidelines and the latest regulatory requirementsWork closely and collaborate with other leaders across the business, contributing to the continuous improvement of the department and customer journeyLiaise with other areas of the business and service providers to identify enhancement to our service, provide and agree solutionsDeputise for the billing managerRole model our company values.What you'll need

You put the customer first and have a passion to provide the best possible experienceEnthusiasm to motivate, encourage and help othersYou are a confident problem solver and decision makerExperience of managing resources in a high-volume environmentStrong verbal and written communication skillsTo get a kick out of coaching and developing your team membersYou are patient, level-headed and remain calm under pressureWhen change happens, you are at the front, leading with drive and resilienceYou relish spotting opportunities to improve what we offer and have experience of simplifying customer journeysHigh organisational skills to plan and prioritise your workAn analytical mindset and Microsoft skills.What you'll receive

We offer a wealth of both financial and non-financial benefits, including : 25 days' holiday rising to 28 with length of serviceUp to 20% combined pension contributionOpportunity to buy or sell holidayPay increments yearly rewarding your first 3 years of servicePerformance related bonus of up to 10%Health Plan supporting you with your healthcare costs£1000 'Refer a friend / family' schemeLife assurance of up to four times your salarySustainable benefits including electric vehicle and cycle2work schemesA range of family friendly policies including enhanced maternity and paternity leavePaid community dayCashback and discounts from over 3,000 retailersWho we are

water2business, the highest rated water company on Trustpilot, provides billing, account management and customer service to business customers across England and Scotland. Based in Nailsea, we serve over 85,000 customers and provide leading levels of service through our fantastic customer teams. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.In this role you will benefit from our coaching and mentoring framework and numerous learning and development initiatives from our award-winning team. We take your career, happiness and general wellbeing seriously.We have signed the Armed Forces Covenant and are a Disability Confident committed employer

please let us know if you need any additional support or help to assist you in your application.All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time.We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!

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