Permanent Jobs in Mexborough, south yorkshire, uk

Role Responsibility :

Customer Service Agent – New Year, New Career!

Location : Home / G4S Contact Centre, Wath-upon-Dearne, Rotherham, S63 7ER (Onsite working for first 6 weeks including training)

Applicants MUST live with South Yorkshire to be considered for this role

Start Date : February 2025

Contract Type : Full-Time - Permanent

Hours : 37.5 hours per week Monday to Friday, between the hours of 7 : 45 am and 7 : 45 pm

Salary : £22,369.34 per annum, plus bonus (up to £1,400 per annum performance related bonus)

About the Role

Kick-start 2025 with a fulfilling new role as a Customer Service Agent with G4S. This position involves handling inbound enquiries from individuals seeking support with our clients services. You’ll play a vital role in helping callers navigate complex, often sensitive situations – making a real difference in people’s lives.

Key Responsibilities :

• Answer a variety of inbound enquiries with professionalism, clarity, and accuracy.
• Communicate effectively and liaise with customers, relative client departments and management.
• Maintain a high level of empathy and patience, helping customers through challenging and sensitive conversations.
• Keep accurate and timely records of all communication contacts with customers using our CRM systems.
• Keep up-to-date with briefs and news articles to remain fully informed with company and legislative changes.

The Ideal Candidate :

What We’re Looking For

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;