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Jobs in Marylebone, england, united kingdom
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VIP Manager - Hybrid
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GNB PartnershipMarylebone, England, United Kingdom- Full-time
Our ClientOur client is a young and growing crypto igaming startup thats redefining the future of gaming with blockchain technology and decentralized economies. Their mission is to create innovative, immersive experiences for players while integrating crypto in ways that push the envelope.Role of theVIP ManagerAs VIP Manager, you will own and execute the VIP strategy, managing a portfolio of high-value players across multiple regions. Youll be responsible for nurturing relationships, identifying opportunities to boost lifetime value, and delivering tailored campaigns and rewards to ensure elite customer satisfaction and retention.Key Responsibilities of theVIP ManagerPlayer Relationship Management
Build and maintain strong personal relationships with top-tier VIP customers, ensuring high engagement and satisfaction levels.VIP Program Strategy & Execution
Design and optimize the VIP experience
from onboarding to personalized promotions, exclusive events, and retention initiatives.Data-Driven Personalization
Use player data and behavioral analytics to segment users, track activity, and anticipate needs
delivering relevant, real-time value.Issue Resolution & Support
Act as the main point of contact for VIP clients, resolving issues quickly and professionally.Collaboration
Work closely with product, marketing, operations, and support teams to align on VIP goals, campaigns, and service improvements.Reporting & KPIs
Track key metrics including retention rate, lifetime value (LTV), average revenue per user (ARPU), churn.Skills and Capabilities of theVIP ManagerProven Experience
3+ years of experience in a VIP or Account Manager role in the iGaming sectorCrypto & Web3 Knowledge
Familiarity with cryptocurrency and blockchain ecosystems; able to speak the language of Web3-native players.High Emotional Intelligence
Strong interpersonal skills, discretion, and the ability to connect with players from diverse cultures and backgrounds.Analytical Mindset
Experience using CRM tools, player segmentation, and analytics platforms to inform decision-making.Communication Excellence
Fluent written and verbal English (additional languages a bonus). Clear, persuasive, and confident communicator.Flexible & Resilient
Comfortable working in a high-paced, remote startup environment. Willing to work non-standard hours (VIPs never sleep!).Nice to HavePrevious experience in a crypto casino or Web3 gaming platformExisting network of high-rollers or affiliate connectionsFluency in additional languagesWhat's on Offer : Competitive Salary + Performance-Based BonusesHybrid Work Model
London Office with Flexible Remote OptionsOpportunity to Shape the Future of Web3 Gaming & Community EngagementFreedom to test, fail, and scale fast - backed by a team that knows how to winCrypto & Gaming Allowances
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