Jobs in Macclesfield, united kingdom

Patient Services Manager | Macclesfield | Full time | Permanent | 37.5 hours per week | Competitive salary + excellent benefits

Spire Regency Hospital, Macclesfield has an exciting opportunity for an experienced manager / supervisor to join our team on a full time and permanent basis.

Spire Regency Hospital, Macclesfield takes pride in providing a high standard of care to all patients. With a wide range of specialties offered, you can get fast access to expert healthcare, from consultations and diagnosis to personalised treatment and aftercare.

Reporting directly to the Operations Director, as Patient Services Manager you will be responsible for providing clear, professional leadership of administration, customer facing and service functions throughout Spire Regency Hospital, Macclesfield.

You will also ensure that key stakeholders are fully supported across all administration, customer facing and service functions.

The role will involve being ‘hands on’ when required to support the ongoing delivery of customer facing services.

Working Hours :  Monday - Friday 9 am to 5 pm

Contract Type :  Permanent, Full-time

Duties and Responsibilities (include but are not limited to)

• Provide clear leadership in the operation and delivery of all administration functions which includes but not limited to Reception areas, Ward Administration, Medical Records and Medical Secretaries ensuring they perform to the required commercial, corporate and professional standards; inspiring teams to provide world class customer service excellence
• Improve operational processes and ensure regulatory changes are effectively implemented across departments ensuring standards are met and delivery of key performance indicators
• Developing strong and effective communication channels throughout administration departments by holding regular team meetings and promoting the correct Spire behaviours
• To be ultimately responsible for the personnel management of the Administration teams, including recruitment, training, Enabling Excellence, sickness recording, annual leave, health and safety and performance management including compliance with DSE assessments and manual handling requirements
• To monitor team service levels adjusting and reallocating of resource (such as staff) as required to meet the demands of the business

Who we're looking for

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to :

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation :

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employee’s well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.

If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.