Jobs in Lutterworth, leicestershire, uk

Job Description

Due to continued growth our Lutterworth site are now recruiting for a Customer Service Supervisor to join their friendly team on a on a full time permanent basis.

Salary :   Up to £33,000 per annum, dependent on experience.

Working hours :   Monday-Friday, 8am-4pm.

As a Customer Service Supervisor you will support the Customer Services Manager, developing and supervising a team to ensure an outstanding service offering in a fast paced working environment and providing a continuous professional and dedicated facility for all Customer / Client needs.

Job responsibilities of Customer Service Supervisor :

• Day to day supervision of allocated members of the admin team to ensure that they undertake their duties in line with departmental processes and procedures.
• Ensure your team is adequately trained in the execution of their daily duties, monitor performance and provide coaching / counselling / development when required.
• Undertake annual PDP with team members to set objectives for the coming year in conjunction with Line Manager or HR as appropriate.
• Hold monthly 1-2-1’s to ensure PDP action plan objectives are being met.
• Ensure adequate cover exists across all shifts, ensuring adequate resourcing and effective control of holidays.
• Ensure HR processes followed, eg RTWs, and escalated where appropriate.
• Act as the liaison between business management and the client / customer, providing a flexible support service to deal with issues as they arise. Deputise for the CSM as required.
• Play an active part in continuous improvement forums across functions to generate and implement improvement initiatives.
• Support business and client / customer ad-hoc projects.
• Run weekly / monthly KPI data reports as directed by the Customer Services Manager.
• Analyse system data to ensure data integrity, identify and rectify anomalies to maintain system housekeeping standards.

Qualifications

Additional Information

As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include :

If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!