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TUILuton, United KingdomABOUT THE JOB
- You are 24 / 7 responsible for handling calls / emails from internal & external customers as well as dealing with queries / issues as they rise.
- You are in charge of booking and collating all paperwork in readiness to appeal against any charges that may be imposed against the airline.
- You’ll be working with the TUI Musement team to ensure accommodation and transfers are booked as well as making sure the appropriate welfare vouchers are being distributed.
- You’ll be responsible for the initial handling of any lower-level high profile incidents, quickly establishing the correct course of action to be taken (and where needed, working with the Customer Care Team to support the customer and stakeholders).
- You are accountable for maintaining and distributing logs of all daily events impacting the customers of all tour operating businesses with impact on other departments.
- You will be building and maintaining B2B relationships with partner airlines; this means ensuring that SLA’s are met at all times as well as day-to-day liaison with key customers.
ABOUT YOU
ABOUT OUR OFFER
We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click to find out more.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit
If you require any further information regarding this opportunity, please email
We really value your interest in TUI and will be back in touch with you shortly after the application closing date.
Do you have any questions regarding this job offer? Get in touch!
Shauni Saelens
Email :
Please note : Only for questions or queries. Applications will only be accepted via the Careers Portal.