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Jobs in Larbert, scotland, united kingdom
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Alexander DennisLarbert, Scotland, GBAssistant Central Support / Security Manager
SercoLarbert, Stirlingshire, GB, FK5 4EB- Full-time
Assistant Central Support / Security Manager.
Forth Valley Royal Hospital, Larbert, FK5 4EB.
Full time – .5 hours per week.
Salary – Agenda for Change – Band 5.
Main Purpose :
A key member of the Central Support Team, working closely with the Central Support Manager, ensuring needs are met within the contractual framework on all aspects of the Central Support services. The main responsibilities include, Customer relationship building, management of customer expectations, problem solving and dispute resolution at all levels, is pivotal in this role. The Assistant Central Support Manager will provide feedback to the Central Support Team, in relation to their performance and service levels. Diplomacy and negotiation skills are essential in carrying out this aspect of the role.
Main Accountabilities :
- Investigating client complaints, implementing action plans, monitoring improvements, and providing comprehensive written reports.
- Establishing and reviewing working procedures within each area to ensure the requirements of all relevant legislation are fully met.
- Assisting with analysing data on service delivery and performance.
- Maintain all required records and paperwork are completed in line with Health and Safety, Quality and Serco and Board policies and procedures.
- Collate / reporting information relating to failed jobs.
- Produce reports as required by departmental managers.
- Monitor and report on operational colleagues’ workload.
- Ensure all records are kept accurately and timeously.
- Data input.
- Mainly office based with some movement to around the building.
- The job holder will be required to spend considerable time in an office environment using a computer.
- Input data for a significant time each day.
What you will need for the role :
What we offer