Jobs in Kerria court edgbaston, gb

The Role

We’re really proud to say that we put our customers at the heart of everything we do. We strive to produce clear and informative communications to help us proactively engage with customers on issues that matter to them. We’re seeking a passionate communications and marketing professional to join our team and help us to deliver important messages in innovative ways – supporting us to stand out as a first-class landlord. This is a fixed-term role for approx. 14 months (March 2025).

As a Customer Communications Officer, you’ll produce and develop high-quality content across our key customer channels which includes print, email, social media, our app and website. Reporting to our Customer Communications Manager, you’ll develop creative marketing campaigns to increase brand awareness, engagement and accessibility. You’ll help us provide a constant and consistent presence and respond to trends in customer behaviour, whilst supporting the delivery of our Customer Communication Strategy.

This is a brilliant opportunity to stretch your branding and copywriting skills within a collaborative, friendly and well-respected comms team. But don’t just take our word for it, hear from our Customer Communications Officer – “I've really enjoyed joining the MH comms team. Everyone's been so friendly and welcoming, I immediately felt like part of the team - and there's always someone around to answer your questions. I’ve been involved in such a variety of different projects and campaigns since working here, that I can see how much my communications skills and knowledge have developed. It's also really nice to know that what we do contributes to our customers getting a better experience of living in their MH home – and there’s never a dull day!”.

Our ideal candidate?

• You’ll have experience of successfully delivering and managing innovative and engaging campaigns.
• You’ll need a creative flair, a keen eye for detail and demonstratable evidence of communicating with a diverse audience in a large and complex organisation.
• To succeed in this, role you’ll need to be able to manage and prioritise multiple communications projects at once and be confident advising and taking briefs from colleagues on all levels.

Who are Midland Heart?  We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.