Jobs in Howden, united kingdom

Senior Overnight Racing OperatorLocation : Remote - UKHours : 37.5Department : PodiumJob Type : Full timeContract Type : PermanentAbout us. At Podium, we power the sports betting industry with world-class data solutions, delivering accurate, real-time insights that drive performance for bookmakers, media companies, and racing stakeholders. As part of PA Media Group, we’re trusted by the industry’s biggest players to provide cutting-edge data solutions that enhance betting platforms and optimise decision-making.We’re ambitious, innovative, and always looking ahead—just like our clients. Inclusion.We are committed to fostering an inclusive environment where your unique skills, experiences, and perspectives are valued. We understand the importance of work-life balance and actively support agile working where possible.If you need any adjustments during the recruitment process, please reach out to our recruitment team—we’re here to support you every step of the way.About the role.We have an exciting opportunity for a dedicated individual to deliver accurate and timely live data for all South American and Japanese racing services.In this key role, you will work closely with suppliers, colleagues, and customers to ensure the accuracy and prompt delivery of Podium’s content and services.Beyond data provision, you will also be responsible for training, support, and resource planning, while managing service escalations between 10pm and 10am to maintain the reliability of our operations.Shift Pattern : 5x 8-hour shifts between 10pm and 10am, Monday to Sunday, based on scheduling requirements – this role can be performed remotely.Key responsibilities.Pre-Race Operations : Efficiently manage pre-race data collection, preparation, and distribution.Live Betting and Results Processing : Handle live betting and results processing for overnight racing services.Customer Interaction : Respond to Racing Customer Services and customer queries with flexibility and professionalism.Supplier Coordination : Liaise with third-party suppliers and data providers to ensure seamless collaboration.Live Data Management : Effectively communicate all live data issues affecting to Shift Leaders and Operations Manager promptly.Customer Impact Awareness : Understand downstream customer impact and prioritise the immediate escalation of live data errors.Escalation Leadership (10pm-10am) : Take a lead role in the escalation process during the critical hours, ensuring issues are escalated in line with procedures. Provide detailed Incident Reports and summaries to Shift Leaders & Operations Manager.Process Improvement : Collaborate with Shift Leaders to continually improve processes and procedures related to the services you manage.Training and Onboarding : Assist with training and onboarding of new / current staff.Racing Coordination : Oversee the coordination of live racing operations, including liaising with data providers and supporting colleaguesAbout you. We welcome candidates who have a solid understanding of key betting concepts and the ability to create and maintain betting markets.Strong verbal and written communication skills are essential for effective collaboration across the team.You should demonstrate excellent self-organisation and the ability to prioritise tasks, remaining calm under pressure while meeting targets.This role requires a thorough understanding of operational processes and the flexibility to work within a fast-paced, 24 / 7 racing schedule, 365 days a year. You should be able to collaborate with the team to manage escalation processes, ensuring timely communication and resolution, we provide training and resources to support you in managing escalation processes effectively.You don’t need to meet every requirement—if you’re excited about the role, we’d love to hear from you.What we offer. This role offers the flexibility to work remotely and is an ideal position for someone keen to pursue a long-term management career in the betting industry. You'll also receive a range of attractive benefits which recognise your contribution including : 5 weeks holiday plus 8 public holidays (pro-rated for part time employees)Holiday purchase schemeLife assurance (4x salary)Enhanced pay for maternity, paternity and adoption leaveVolunteering Day (1 annually)Company PensionEmployee Assistance ProgrammeWellbeing Day (1 annually)Due to the nature of the industry, the successful candidate will be required to undertake a basic DBS check, Adverse Financial check and ID check.While this role offers long-term remote working, the initial training period (up to 4 weeks) will take place at our offices in Howden, East Yorkshire. Travel expenses will be covered, but you should live within a reasonable commuting distance, as overnight stays cannot be reimbursed. During training, you will work a mix of daytime and overnight shifts.Your trusted global sports data partnerAt Podium, we’re looking for people who share our passion for what we do. As a leading provider of real-time sports betting data, gripping content, through market leading proprietary technology for the betting industry, we’re at the heart of horse and greyhound racing, providing unmatched coverage that’s trusted by 300+ brands.From live data, form guides and embed widgets guides to editorial content, eye-catching graphics and historical stats spanning 100 years, we’ve got it covered. We’re known as the go-to supplier for comprehensive international racing and betting content. But what really makes us tick? It’s the people behind the scenes – our amazing team. If you’re ready to be part of an industry leader and help shape the future of our business, then we’d love to hear from you.We are committed to fostering an inclusive work environment built on our core values : Ambition, Integrity, Collaboration, and Innovation.REF-(phone number removed)