Jobs in Houghton le spring, north east, uk

Company :

JJM NetworksJob Title :

IT Support EngineerLocation :

Pacific House, Kingstown, Carlisle CA3 0LJSalary :

28k - £35k (Dependent on Experience)About UsJJM Networks is a managed IT support company located on the outskirts of Carlisle, just off Junction 42 of the M6. Our clients rely on us for their critical IT infrastructure needs, where we provide support and maintenance, server installations, network solutions, cloud computing solutions, and communication services. Our team of engineers is dedicated to staying at the cutting edge of technology, managing numerous upgrade projects each year.We pride ourselves on providing a personalised service, and we go the extra mile for our clients – they are not just a ticket in the helpdesk system! We prioritise direct interactions, frequently visiting client sites and maintaining open lines of communication.Role OverviewAfter onboarding several new clients, we're looking for a skilled IT Support Engineer to join our team of three and we need someone that can hit the ground running! While most of our clients operate on Windows infrastructure, some have in-house systems that require seamless integration and support, presenting exciting challenges to tackle.This role involves installing and managing a variety of technology products, including servers, workstations, and network infrastructure, while delivering exceptional support through our busy service desk.What You Can ExpectHigh degree of autonomy with exposure to the latest technologiesBuild strong relationships with clients, both on-site and remotelyUnderstand client needs and propose effective solutionsRegular client site visits (approximately two days a week)Participate in multiple upgrade projects annuallyEngage in ongoing training and development to enhance your skillsKey ResponsibilitiesEfficiently manage the helpdesk queue using our Remote Monitoring and Management (RMM) System, optimizing team performanceDesign, implement, and support Windows Server environments and associated networks, including backup systemsProvide contract and ad-hoc support through telephone, remote, and onsite methodsDevelop processes and documentation, handle new client requests, and manage contract renewalsContinuously enhance our remote management and monitoring suite, focusing on client security and helpdesk integrationTechnical SkillsEssential : Previous experience in an IT support roleProficiency in Active Directory, Windows Server, Windows 10 / 11, Azure, and Microsoft 365Knowledge of server hardware and network infrastructureIP Networking skills (TCP, VLANs, DNS, DHCP)Familiarity with routers and firewalls (Cisco, Draytek, Ubiquiti)Experience with backup systems, restoration, and disaster recoveryStrong understanding of IT security measuresExcellent troubleshooting skillsDesirable : Recent Microsoft or industry certifications, with a commitment to ongoing professional developmentNon-Technical SkillsEssential : Excellent planning, preparation, and attention to detailStrong customer service and interpersonal skillsAbility to manage workloads and schedule tasks independentlyProfessional appearance with strong written and verbal communication skillsFull UK driver's licenceWhy Join Us?Innovative Environment :

Work with cutting-edge technology and stay ahead in the IT fieldProfessional Growth :

Access to continuous personal development and certification opportunitiesDynamic Team :

Collaborate with a supportive and professional teamEngaging Challenges :

Solve complex and interesting problemsClient Impact :

Work with a diverse client base and make a real difference in their IT operationsIf you meet the qualifications and are ready for a rewarding challenge in a forward-thinking company, it would be great to hear from you.For an informal discussion about the role, please reach out to Joel at JJM. Contact details can be found on our website, or apply by sending us an application here.

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