Jobs in Haywards heath

Were First Central Insurance & Technology Group (First Central for short) an innovative marketleading insurance company. We protect the things customers love so they can get on with what matters to them in life.

Data drives us. It fuels our outstanding distribution finance technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But its the people inside and outside our business that power us. They make us stand out help us succeed. Were ambitious. Were growing. Weve won awards.

Are you passionate about creating intelligent bots that enhance digital presence and customer engagement Do you thrive in a dynamic agile environment where innovation and collaboration are key If so we have the perfect opportunity for you!

Your role as a Conversational Designer will be responsible for designing developing and maintaining intelligent bots within our chat and telephony channels. Youll ensure efficient and personalised interactions with our users driving customer satisfaction and engagement.

Core skills were looking for to succeed in the role :

Data analysis : Ability to analyse data to drive prioritisation and delivery of roadmaps

Bot development : Expertise in creating configuring and optimising bots across various platforms

Problemsolving : Ability to troubleshoot and debug chatbot issues effectively

Creative : Ability to think outside the box and develop unique solutions to enhance chatbot performance and user engagement

Could you fit the billWere big on working flexibly youllspend most of your time working from home with occasional visits to the office. But of courseitsyour choice if you prefer to be in the office more thats good with us too.

Our offices are in Haywards HeathWest Sussex and Salford Quays Manchester if you live further afield well accept applications for remote workers.

Whats involved :

• Bot and workflow development : Create configure and optimize bots across various platforms (web mobile messaging apps and telephony). Ensure seamless integration with existing systems.
• Coding Proficiency : Write and maintain code snippets for chatbot logic including decision trees intents and responses.
• User Experience (UX) : Collaborate with UX designers to create intuitive and userfriendly chatbot interfaces.
• Documentation : Maintain process flows to reflect the flows within the various systems
• Agile development deployment and triage management
• Data Analysis to drive prioritisation and delivery of roadmap
• Comply with the requirements and act in accordance with the Group Code of Conduct and Fitness and Propriety policies at all times
• Ensure compliance with Company Policies Values and guidelines and other relevant standards / regulations at all times.

Experience & knowledge :

Skills :

Behaviours :

Ready to make a difference Apply now and be a part of our journey.

What can we do for you

People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full here .

Intrigued Our Talent team can tell you everything you need to know about what we want and what were offering so feel free to get in touch.

Key Skills

Graphic Design,Layout Design,Logo Design,CAD,Adobe Creative Suite,SolidWorks,Drafting,Adobe Photoshop,Autocad,Adobe Illustrator,Catia,Adobe Indesign

Employment Type : Full-Time

Experience : years

Vacancy : 1