Jobs in Hayes, greater london, england

ABOUT GREYSTAR

Greystar is a leading fully integrated global real estate company offering expertise in property management investment management development and construction services in institutionalquality rental housing logistics and life sciences sectors. Headquartered in Charleston South Carolina Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America Europe South America and the AsiaPacific region. Greystar is the largest operator of apartments in the United States manages more than units / beds globally and has a robust institutional investment management platform comprised of more than $78 billion of assets under management including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of worldclass service in the rental residential real estate business. To learn more visit .

JOB DESCRIPTION SUMMARY

Delivers all daily operational responsibilities creating an exceptional 24 / 7 Resident experience. Day to day duties for the Community include marketing building maintenance and tenancy administration and delivering an exceptional resident experience.

Actively builds strong relationships with contractors suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations.

JOB DESCRIPTION

Key Role Responsibilities

• Conducts sales and leasing activities including : viewings following up on enquiries and sales conversions.
• Plans and organises daily activities to maximise the time to achieve targeted leasing numbers.
• Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
• Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.
• Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service.
• Follows up on receipt of required documentation contract returns and processes payments.
• Conducts scheduled Residents apartment visits.
• Manages cancellations.
• Responds to online (webchat) and email enquiries in a professional and engaging manner.
• Supports other communities when required including cross selling based upon potential resident requirements.
• Inspects community tour units and leasing materials are available and takes action to ensure they meet agreed standards for viewings.
• Actively understands updates and improves knowledge of community amenities units and local area features.
• Delivers all aspects of customer service including a comprehensive front of house service anticipating and exceeding resident expectations.
• Supports Resident events and activities within the Community
• Assists with Community preparations including movein and moveout processes.
• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel entertainment and amenities.
• Screens property visitors guests and contractors.
• Responds positively to customer queries and complaints identifying and undertaking appropriate action in line with Greystars complaints procedure.
• Works as part of a team supporting and respecting other team members to deliver exceptional resident living.
• Completes Health and Safety compliance activities in line with the Companys policies and procedures.
• Completes administrative tasks including logging of maintenance requests filing and preparing notices and updating of databases.
• Register secure and correctly issue Resident parcels / deliveries.
• Proactively attends to or organises ad hoc or minor cleaning requirements.

About You

Required Experience :

Key Skills

Corel Draw,ABAP,Firewall,Independent School,Banking Sales,Biotech

Employment Type : Full-Time

Experience : years

Vacancy : 1