Jobs in Hamilton business unit, pollock avenue, hamilton

Job Title : Service AdvisorLocation : HamiltonJob Type : Full-Time, PermanentSalary : CompetitiveAbout the Role : Actio Recruitment is supporting our automotive client in Hamilton in their search for a dedicated Service Advisor. This is a full-time role, responsible for managing customer enquiries, service bookings, and overseeing the customer journey from vehicle drop-off to handover.Key Responsibilities :

• Handle all service telephone and walk-in enquiries.
• Qualify service and diagnostic needs, establishing a clear understanding with customers about the work required.
• Schedule and calculate workshop capacity, ensuring accurate data entry into the service workshop loading system.
• Manage the handover and administration of Customer Service Vehicles.
• Clearly explain completed work to customers, up selling service plans, ensuring their full understanding and approval.
• Address any customer dissatisfaction in liaison with the department manager, following dealership procedures.Requirements :
• Strong customer service and communication skills.
• Experience in a similar automotive role preferred.
• Excellent organisational and time management abilities.How to Apply : Send your CV to action recruitment or apply today!Actio are an equal opportunities employer and a recruitment agency