Jobs in Great harwood, lancashire

Account Manager x 2 to start in February

Location : Blackburn, Lancashire

Employment Type : Permanent Full Time, 37.5 hours per week (Monday to Friday, 8am to 4.45pm, finish 12.30pm on Fridays)

Salary : £26,250 rising to £28,350

Benefits : 27 days holiday plus bank holidays, increasing to 32 days in accordance with service, birthday leave, opportunity to purchase up to an additional 5 days holiday per year, contributory pension scheme, life insurance based on 4 x annual salary, annual CPD days, opportunities for career development and progression, modern facilities, family-friendly policies, scope for hybrid working, free parking on and off site.

Our training provider is a large independent training provider based in Blackburn and is owned by the University of Central Lancashire. They have a heritage of over 50 years in Lancashire, delivering learning and development solutions and pride themselves on delivering excellence in learning and creating outstanding talent.

Are you a people person with a real passion for making a difference? Do you enjoy building and developing relationships?

Would you like a role where you can give back and genuinely make a difference to people’s lives every single day?

As part of this exciting opportunity, you will engage with a variety of employers across the North West and on a national scale. These employers will provide high-quality apprenticeship opportunities, and it is your responsibility to act as their main point of contact, cross-selling our full offer and supporting with any training requirements, upskilling needs, and problem-solving.

The successful candidate will provide excellent customer service consistently, work closely with our operational departments, and achieve set KPIs across our Apprenticeships, Apprenticeship Preparation Programme, and commercial training. You will also work with other departments to provide updates on all employer engagement activities.

Responsibilities include :

• Being the point of contact for all customer account management matters by regularly holding face-to-face meetings with new and existing customers to discuss any account matters, including issues arising, future needs, concerns, or queries.
• Providing responsive customer service to new and existing clients by responding to any customer contact enquiries through email, phone, or meetings in a timely manner.
• Maintaining and growing existing client relationships, which in turn will help develop new business leads by upselling and cross-selling our clients' offers.
• Managing pipeline and opportunities for both Apprenticeship and Commercial sales against agreed KPIs.
• Providing weekly updates on reporting of sales results against target.
• Building and maintaining strong customer relationships by providing information, advice, and guidance on all Apprenticeships, Traineeships, and Commercial training to maximize business income and opportunities.
• Building and maintaining strong working relationships with key stakeholders and customers by gaining a robust knowledge of the marketplace and identifying any business growth opportunities / programmes within both existing and new markets.

To apply for the Account Manager role in Blackburn, Lancashire, please email your CV to [insert email address] .

Tina Lacey Recruitment is a specialist recruitment agency dedicated to the skills, training, and employability sectors nationally. We are committed to providing full free pre-interview advice and guidance throughout the interview process.

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