Jobs in Gbr_camberley_surrey_17 nelson way

Start date : 10 / 03 / 2024

End Date : 02 / 02 / 2026

Pay : £200 per day

Location : Camberley

Working Style : 5 days on-site

Responsibilities :

• Server Management : Work on HP, Dell, and IBM servers, including server provisioning, racking, stacking, and configuration.
• Support and Training : Provide support to Trainee Data Centre Engineers as needed.
• Troubleshooting : Identify and resolve hardware faults, arranging replacements when necessary.
• Equipment Management : Install and decommission redundant equipment.
• Hardware Support : Offer expert hardware support to ensure optimal server performance.
• Customer Service : Proactively update customers and resolve service issues, ensuring high-quality technical support and customer service within the live Data Centre.
• Collaboration : Work closely with all members of the support team to maintain efficient and productive operations.
• Communication : Liaise with on-site support engineers and other sites to ensure seamless operations.
• Incident Management : Manage all incoming calls and emails to the data centre support function.
• Vendor Coordination : Liaise with third-party suppliers to report and escalate customer problems.
• SLA Compliance : Respond to customers within agreed Service Level Agreements (SLAs).
• Escalation Processes : Follow escalation processes, escalating tickets to support management and other teams as required.
• Ticket Monitoring : Escalate tickets to 2nd line support within agreed timescales and continue to monitor these tickets until resolution.

Requirements :

Shift Rota :

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