Jobs in Framwellgate bridge, durham bridge house

About the role

We have an exciting new role within the Strategic Relationship Management and Customer Care Team for a Customer and Capital Engagement Administrator. You will join a high performing team, providing support to the Customer and Assets teams.

You will take ownership of providing day to day administrative support to the Strategic Relationship Management and Customer Care team to work through customer engagement plans and be instrumental in ensuring the delivery of our communication strategies and engagement plans run seamlessly.

You will be responsible for key admin duties including email and letter communications to customers, booking partner and public / customer meetings, planning and arranging event bookings, including related travel and accommodation. You will also support partner engagement sessions and best practice forums, capturing actions and decisions, monitoring and chasing resolutions to open actions as required.

Other admin duties will include the payment of invoices / purchase orders, tracking costs, and identifying opportunities to be more efficient and a key administrator of our Community Hub platform, responsible for creating and enhancing templates for projects and programs to provide effective updates for customers.

About you

This role is ideal for an enthusiastic professional with experience in administration, meeting governance, attention to detail; with an opportunity to broaden knowledge in our Customer and Assets Directorates.

We are looking for someone who is comfortable multi-tasking and managing multiple demands and prioritising effectively.

You will be a strong communicator, with the ability to liaise comfortably and concisely with others inside and outside the organisation to build effective relationships at all levels.

It would be amazing if you have previous experience of supporting large scale projects and have experience of working within a high performing team.

Due to this being an admin role we are looking for someone who has a good level of experience within office applications including word, excel, PowerPoint, outlook and SharePoint.

Here at Northumbrian Water / Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work. We encourage and welcome all applications, as we believe and strive to be an equal opportunity employer committed in having a diverse community represented within all our teams, structures, and organisation. We have our colleague network groups, including Rainbow Support Network (LGBT+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks too.

About us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance :

Our purpose at NW G is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include :

Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.

Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.

Free access to local attractions.

A fantastic discount scheme, with savings on days out, shopping, travel and more.

Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.

Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.

Financial wellbeing support – access our community savings scheme, financial education and low-cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.

Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.