Jobs in Fife%2C scotland

Escape Recruitment Services Commercial Division are recruiting for our client, a well-known and successful national brand. We have an exceptional opportunity for an experienced People & Operations Manager for their retail store based in Fife.You will be responsible for overseeing both the operational and people management functions of the store while driving sales growth and ensuring exceptional customer service. You'll report directly to business stakeholders and play a key role in maintaining high standards in service delivery and store operations. Responsibilities include : Sales & Customer Service Work closely with business Stakeholders to execute the stores sales and growth strategy, identifying opportunities to increase sales revenueTake ownership of the stores revenue sales target ensuring you meet personal and individual team targetsImplement individual team KPI targets in line with achieving overall stores revenue targetsMotivate staff to support individual and store performanceDrive local and corporate sales campaigns and initiatives, ensuring team understanding and buy inEnsure customers receive exceptional service levels at all timesLead by example in order to consistently demonstrate what exceptional service looks likeResolve customer service issues and complaintsEffectively manage customer flow is managed in storeEnsure customers are provided with accurate product knowledgeProvide regular updates and reports to business Stakeholders on store performanceOperations Management Plan and manage a complex staff rota ensuring adequate store cover at all timesCommunicate and update staff on store priorities and performanceDrive company Vision and Values awareness and activitiesManage visual merchandising effectivelyWork closely with corporate partners to ensure consistency in store branding, policies etc Review and maintain stock levelsEnsure high standards throughout storeControl daily banking and cash handling following company processesIdentify opportunities to streamline store processes and proceduresPeople ManagementManage and approve staff shift and holiday requests, ensuring minimum staffing levels are maintainedConduct regularly staff performance reviewsRecruit, onboard and induct new staff including conducting probationary reviewsConduct staff trainingDevelop individual training and development plans for staffIdentify staff development opportunities and implement progression plansRecord and track staff absenceDeal with any staff issuesManage disciplinaries and grievances processesEnsure business Stakeholders are updated on relevant staff concernsMaintain staff personnel paperwork and records Experience & Background Required Retail Experience : Strong people management background, ideally in a retail environmentSales & Performance Management : Experience in managing sales revenue targets and KPIsCustomer-Focused Role : Proven experience in a customer service environmentHR Knowledge : Familiarity with HR processes like performance reviews, disciplinaries, and grievancesCommunication & Leadership : Excellent communication skills and the ability to motivate and manage a teamAdministrative Skills : Strong organisation and administrative abilities for maintaining staff records and paperwork