Jobs in England, surrey, staines

Resident Liaison Officer

Staines

26-30K dependant on experience + car allowance or company car and fuel card

Full time, Mon – Fri.

8am – 5pm 1 hour lunch

We are seeking a Resident Liaison Officer (Customer Service Representative) who will play a key role in maintaining effective communication with residents in social housing properties across the Staines area during refurbishment projects. This role offers a mix of both on-site and office-based work, which may at a designated site office. This is an excellent opportunity for someone with good customer service experience to join a growing business within the social housing industry.

Since the position involves visiting multiple properties throughout the day, candidates must have a valid driver’s license and be comfortable with regular driving.

Key Responsibilities :

• Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise.
• Responding to residents’ questions and concerns through email, phone, or in-person home visits.
• Attending coffee mornings with the Foreperson to discuss upcoming construction activities.
• Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion.
• Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction.

Qualifications & Skills :

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.