Jobs in Enderby, england, gb

Job Title : Service ManagerLocation : Enderby, LeicestershireReports To : Head of Service OperationsInternal Collaborations :

• On-site fire damper engineers
• Other business units within the organizationJob Overview : This role is responsible for overseeing a team of fire damper testing and remediation engineers on-site, ensuring that customer needs (KPIs) are met with precision, including maintaining high standards of service delivery. This includes managing the testing and repair activities, coordinating between engineers, the office team, and clients to ensure effective and timely operations.About Our Client : Oue client is a leading provider of specialized engineering services, focusing on the installation, testing, and maintenance of fire safety systems. With expertise in fire damper testing and remediation, they support a range of industries by ensuring compliance with safety standards and delivering high-quality, reliable service solutions. The company prides itself on its skilled workforce and commitment to excellence in service delivery, offering tailored solutions that meet the unique needs of each client.Key Responsibilities :
• Collaborate with senior management and the team to ensure smooth service operations.
• Oversee the fire damper testing department, ensuring all servicing and maintenance activities are scheduled and executed in line with customer specifications
• Identify areas for improvement in service delivery and implement changes to enhance efficiency.
• Assess training needs and ensure team members are up-to-date with necessary skills.
• Ensure that fire damper testing is conducted on time and complies with regulatory requirements.
• Identify recruitment needs to maintain quality service and meet deadlines.
• Monitor work progress, reviewing performance and evaluating outcomes for the service team.
• Assist with contract management, renewals, and service invoicing as needed.
• Provide service forecasts and reports to the Head of Service Operations.
• Manage backlog in line with key performance indicators (KPIs) and industry standards.
• Conduct performance appraisals and lead development initiatives for staff.
• Review and manage pending service and maintenance reports completed by the team.
• Provide regular updates to the Support Service Operations Manager for reporting purposes.
• Track and analyze key performance indicators to ensure monthly targets are met for all clients.
• Hold one-on-one meetings with administrative staff when needed.
• Attend customer meetings regularly to review performance.
• 0Provide weekly updates to the Support Service Operations Manager for department meetings.Please note that the duties listed above may evolve over time to align with organizational goals.Required Competencies :
• Extensive experience in coordinating both reactive and preventive maintenance services.
• A methodical approach to problem-solving and addressing daily engineer issues.
• Attention to detail with the ability to quickly identify and resolve errors.
• Strong communication skills, both written and verbal.
• High interpersonal skills and professionalism in dealing with all staff, clients, and suppliers.
• Ability to handle challenging situations in a professional manner.Experience :
• Proven experience in a similar industry, demonstrating strong competency and expertise.
• Knowledge of DW145 Installation and Testing Guidance is preferred, but not essential.
• Ability to work independently or as part of a collaborative team.Health & Safety Responsibilities :
• Participate in required health and safety training.
• Adhere to the company’s policies, procedures, and guidelines.How to Apply : If you are an experienced Service Director with a passion for delivering exceptional fire and security solutions, we would love to hear from you. Please submit your CV and a cover letter outlining your qualifications and experience to myself