Temporary Jobs in Ecclesall, south yorkshire, united kingdom

We have an exceptional opportunity to join our warm and welcoming Students team for a fixed term Maternity cover position approx 910 months. Please note there will be travel involved between our sites at Sheffield and Nottingham.

Your role is all about leading the engagement and experience for our people in this area. Youll live and breathe customer service and want to ensure they are supported to fulfil their potential while they are with us. Youll do this by ensuring were developing thriving hubs for them to be supported in offering services that we know work and engaging more people to keep our services alive.

For more information about us please have a look at our recruitment pack

As an engagement and experience manager a typical day might include

• Owning and managing performance within this area across all sites understanding the detail and ensuring teams deliver on their objectives.
• Setting and monitoring targets for the team including resource planning budget management managing efficiency and maximising value for money.
• Support the daytoday operations across all sites and be responsible for management decisions as they arise.
• Leading and developing the team processes and systems to deliver amazing outcomes and experiences.
• Having a key focus to ensure that our accommodation and services are appealing to our people and our communities ensuring occupancy is maximised.
• Building strong relationships with local external partners for ongoing referrals wider experience opportunities for current students including colleges and universities.
• Owning customer satisfaction scores and reporting for the team.
• Developing the local operational marketing strategy for daytoday engagement.
• And working with the central group marketing team to build reputation promote our success and develop sales campaigns that achieve our occupancy targets.
• Ensuring support plans in place and reviewed for those identified with support needs including referrals to partners and other teams as required.
• Owning the calendar of events workshops open days welcome days dropins and activities to increase opportunities to build our customer experience attract sign ups and access our wider services.
• Working as part of the wider engagement team to ensure cover at events all receptions and activities as required.

What looks good to us :

What will make you stand out from the crowd :

Being part of the Acis team youll get :

As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date so please do not delay in submitting your applicat ion.

Acis are committed to equality and diversity are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and were happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need

Required Experience :

Manager

Key Skills

Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking

Employment Type : Full-Time

Experience : years

Vacancy : 1