Jobs in Eastham, england, gb

About the Role : We are seeking a highly organized and dedicated Service Admin to join our team. The ideal candidate will provide key administrative support to the Operational team, ensuring the smooth running of day-to-day operations and delivering exceptional customer service. This is an excellent opportunity to join a company focused on dynamic growth and customer satisfaction.Shift Patten

• Monday to Friday (office based)
• 8.30am to 5pmMain Purpose of the Job :
• Liaise with operational personnel to ensure all systems are updated.
• Manage all administrative activities for the department.
• Develop and maintain positive relationships with customers.
• Minimize invoice queries and investigate any credit requests.
• Ensure data input is accurate and completed promptly.
• Complete all end-of-week checks before the monthly invoice run.Main Tasks and Activities :
• Resolve customer missed collection queries promptly.
• Handle customer invoice queries efficiently.
• Ensure accurate data entry into IT systems.
• Record gains and losses on the depot progress spreadsheet.
• Manage emails effectively, ensuring they are dealt with and filed away on time.
• Keep Helpdesks clear or in progress by the end of each day.
• Update reception with relevant service issues (e.g., vehicle breakdowns).
• Inform key accounts of service issues affecting their customers.
• Contact missed customers to explain the reason for the missed collection and confirm a rescheduled day.
• Ensure all routes are in order and report any non-compliance by drivers to the Service Administrator.
• Manage delivery and collection tickets, keeping customers informed about their delivery date and first collection day.Skills and Experience :
• Strong administration skills.
• Competent in the use of Microsoft applications.
• Excellent customer service skills.
• A team player with the ability to work on your own initiative.If you are interested in these exciting opportunities, then please apply with a full up to date CV.We are working as a recruitment business for this role.Quest Employment acts as an employment agency for permanent recruitment and as an employment business for temporary recruitment