Permanent Jobs in Doncaster, doncaster, gb

Location : Doncaster, United Kingdom

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

End User Support Analyst

Location : Doncaster

Worktype : full on-site

Do you want to work with a highly regarded team who will support your learning and development? We would like to welcome you to consider applying to Thales.

Purpose of this role :

The purpose of this role is to work as part of the UK Service Desk Team. This role covers IT support to all UK business users and involves working on incidents and Service Requests using the Service Desk tool (Service Now). The work involve logging, diagnosing and managing incidents through to resolution as well as Service Request fulfilment.

Main Duties and Responsibilities :

• End to end call management of incidents through to resolution as required to ensure the incidents are fixed to the satisfaction of the customer and in-line with SLAs.
• Responsible for answering all calls and chats to the Service Desk within the SLA response times.
• Raising Service Requests from users either via the phone or online portal
• Accurately recording all incident details and resolution activity into the Service Desk tool.
• Assisting Problem Management in the provision of root cause analysis and troubleshooting ensuring that all data is accurate and up to date where applicable
• Providing a high level of first time fix for all incidents.
• Escalating incidents to the next level of management or technical support where SLA timescales are reached.
• Ensuring regular communications updates are provided to the customer until incidents are resolved.
• User account creation in Active Directory and NT
• Email account management in Exchange
• Full lifecycle administration of Windows Shares and Active Directory
• Deployment of Virtual Machines within VMWare
• Configuration and deployment of Microsoft Office suites and other software
• Adherence to Thales procedures, working practices and department specific processes
• Other ad-hoc duties as required to support the Service Management operation

Features of the job :

The Service Desk covers Monday to Friday 07 : 30 to 18 : 00. The role would involve working as part of a large SC Cleared team taking telephone calls and chats from users from all areas of the business as well as monitoring the on-line portal, deploying software and managing Service Request implementations.

About you :

Work Experience, Skills and Knowledge :

Ideally experience of working on a service desk dealing with a large variety of issues, applications and assets. Knowledge of Enterprise Volt, Windows 7, Exchanger, Outlook and other MS Applications would be an advantage. The ability to communicate effectively and with appropriate sensitivity with a wide variety of colleagues and suppliers.

Qualities, Abilities and Aptitudes :

Ideally someone from a customer service and IT background used to working in a large team. Be able to adapt to changing environment and priorities depending on business needs. Excellent customer service skills. Be able to demonstrate a methodical approach to problem solving and troubleshooting of both IT related issues and Service Management related issues.

Connect with Andreea Burcea, Talent Acquisition Partner #LI-BA1 who is eager to explore together with you this exciting opportunity.

Security Clearance statement

As standard, all successful candidates must possess the permanent right to work in the UK, and will be required to go through Government security clearance at BPSS (Baseline Personal Security Standard) Level prior to starting with us and then to obtain full Security Clearance (SC) in line with the United Kingdom Security Vetting (UKSV) requirements above.

To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years' residence in the UK over the last 5 years may be accepted, with additional overseas checks. As part of the vetting process you will be asked to provide evidence of your identity, eligibility to work in the UK, time spent abroad over the last 5 years, as well as employment and / or educational history.

For further details of the evidence required to apply for security clearance please follow this link https : / / www.gov.uk / government / publications / united-kingdom-security-vetting-clearance-levels / national-security-vetting-clearance-levels .

What We Can Offer

We're committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you'll have a variety of opportunities within our diverse, global organisation.

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and / or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now!