Jobs in Didcot, oxfordshire, united kingdom

We are hiring a Technical Services Team Leader to join our Technical Support team at our Harwell office.

Let's talk about the role :

The primary role of the Team Leader Technician is to manage the UK technical services workshop (30%) and repair devices of the whole ResMed product range along with providing technical support function to customers & internal teams together with technical training to customers (70%). The Team Leader Technician is reporting to the TSV shared services EMEA team which is reporting to the Global Technical Services part of the Global manufacturing and engineering branch of ResMed global supply chain department. It is an onsite position at ResMed UK office in Harwell in the Zephyr building.

Key deliverables include managing and leading the TSV team and the TSV workshop in the UK. Team leader technician is taking ownership of customer queries on ResMed products, research solutions and promptly respond whilst maintaining the highest level in quality. Provide technical aftersales support & technical training together with repairing ResMed products, investigating device failures, upgrading the systems, product maintenance & testing.

Let’s talk about responsibilities :

Team Leader responsibilities and tasks :

• Enable a close and successful collaboration with other departments, especially customer service team, QA&RA team and logistics team.
• Ensure all procedures are applied by the technical team in order to deliver a high quality of repairs. Propose changes / new procedures and coordinate the implementation of these procedures.
• Put in place and maintain a KPI management system (using the same Metrics as the rest of EU)
• Organize the way we work in the UK workshop in order to achieve these KPIs.
• Actuate trainings as needed and keep track records of technical team trainings.
• Ensure the replenishment of spare parts and consumables is efficient.
• Use and apply 5S and Lean / 6sigma methodologies.
• Ensure traceability of devices into the ERP system and other traceability tools is accurate.
• Manage metrology topics.
• Keep a safe and clean workshop environment

Technician responsibilities and tasks :

Let’s talk about qualifications and experience :

Required :

Preferred :

Additional information :

OK, so what's next?

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.