Jobs in Crawley down, england, united kingdom

Field Based Service Engineer technologically advanced WCs and bathroom equipment. Covering the South East area from Kent to Hampshire.

To be considered for an interview, please make sure your application is full in line with the job specs as found below.

Attractive Salary, Company Van, 6% Bonus, 22 days holiday plus bank holiday plus 3 extra days depending on how Christmas Falls so 33 in total.

Field Service Engineer Profile

Our service engineers provide essential hands-on support on all products especially our range of technologically advanced WCs. The Field Service Engineer will deliver professional onsite repairs, fault finding and user training for both domestic and commercial customers. Some customers are in the care sector so patients, and empathy is key to delivering outstanding customer service

An ideal candidate will have experience in field-based equipment repair and is a logical problem-solver in their work. An understanding of bathroom products and plumbing is an advance but we will accept applications from candidates who have repaired equipment or other types of machinery previously. Full training is provided.

Comfortable working with end-users and different trades.

You will be committed to delivering exceptional customer service with everyone you work with

Due to the nature of our customer base an advance DBS check will be performed on the successful candidate.

Key Tasks and Responsibilities of Field Service Engineer

Carry out service, repair, and training on the full range of bathroom equipment and products.

Investigate, diagnose reported faults, and resolve malfunctions on the range of AquaClean (Electronic) WCs

Arranging site visits with end-users at their properties for service purposes or user training.

Organise and manage your own diary to be as efficient and effective as possible

Process all appropriate paperwork to a high standard, completing job report and send back to the office for processing.

Maintaining your service equipment and stock on your van

Talk to customers at a variety of levels from B2B to B2C when onsite and can talk their language.

Taking onsite payments for chargeable work

Taking ownership and resolving queries in a timely and efficient manner.

Keep accurate records of discussions or correspondence with customers.

Escalate issues to the Senior Service Engineer for resolutions, when required.

Provide technical product information in a timely manner.

Adding value throughout the team and organisation.

Standard Requirement of all positions

INDH

TPBN1_UKTJ