Jobs in Cheltenham (gloucester road), gb

At Mega Care, our mission is to deliver unparalleled quality in-home care, rooted in family values and unwavering dedication. We believe in empowering our clients to live with dignity, respect, and independence. Through relentless teamwork and continuous improvement, we strive to be the trusted support system for the people and families we serve.As part of this mission, we're seeking a dedicated and compassionate Office Administrator to join our growing Gloucestershire branch. This role is central to the smooth and effective operation of our services and offers the opportunity to contribute directly to making a difference in peoples lives every day.Key Responsibilities : First Point of Contact : Welcome visitors to the branch, manage incoming calls and emails, and ensure all enquiries are handled with care and professionalism.Administrative Support : Provide essential day-to-day administrative support including document management, filing and accurate data entry to ensure a well-organised office.Communication Hub : Act as a key link between office teams, care staff, local authority representatives, social workers and service users.Service User Satisfaction : Play a part in maintaining high levels of satisfaction by handling queries and concerns from clients and carers, escalating to management when needed.Compliance Monitoring : Support the scheduling and tracking of staff appraisals, probation reviews, and supervisions; maintain compliance records.HR Administration : Assist with HR-related tasks including minute-taking during disciplinary and investigation meetings, supporting staff welfare meetings, and coordinating assessments for new and expectant mothers.Supplies & Equipment : Monitor office supplies and order PPE and stationery to support care staff and maintain a well-equipped office.Survey & Feedback Support : Assist with collecting and processing regular feedback and satisfaction surveys from both clients and staff.Email & Call Management : Proactively manage shared and personal email accounts, and pass service user and carer queries to the relevant departments efficiently.What Were Looking For : Strong interpersonal and communication skills with an empathetic approach.Highly organised with great attention to detail and ability to prioritise own workload.Proficient in Microsoft Office (Word, Excel) and comfortable using industry-specific software (training will be provided).Ability to work well under pressure in a fast-paced, service-driven environment.Confidence in liaising with professionals, service users, and care staff alike.A bachelors degree is preferred but not essential. Previous experience in office administration is desirable.What We Offer : Competitive salary of £24,000 - £27,000 per year, depending on qualifications and experience.A supportive and purpose-driven team committed to quality and compassion.Opportunities for growth and ongoing training within the care sector.The chance to be part of a company where your work truly matters.Join Us : If you're passionate about helping others and thrive in a collaborative, values-driven environment, wed love to hear from you.Mega Care is proud to be an equal opportunities employer. We welcome applications from all backgrounds and walks of life.

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