Jobs in Chaucer, greater london, uk

My client is looking for a Field service Engineer covering London.Key Responsibilities :

• Technical Support & Maintenanceo Deliver expert technical support to troubleshoot and resolve customer issues.o Perform preventative maintenance on AV, multimedia, IT, and broadcast systems, including physical repairs and software / firmware updates.o Manage service requests, update customers, and record service activities on customer and IVC portals via Microsoft Dynamics or similar ticketing systems.
• Commissioning & Installationo Assist with commissioning and troubleshooting AV over IP, IPTV, multimedia, PA, and passive optical networks for ongoing projects.o Collaborate with engineering teams to install new AV and communication systems, ensuring adherence to industry standards.
• Documentation & Inventory Managemento Support the Service Manager by maintaining accurate technical documentation, asset registers, and user manuals.o Monitor equipment performance and inventory to manage replacements for end- of-life (EoL) items.
• Customer Interactiono Engage directly with clients to provide effective support, training, and system usage guidance.o Communicate effectively with clients, end-users, and internal teams to address and resolve service-related concerns.
• Quality, Safety, and Security Complianceo Complete BPSS checks and other necessary certifications (CSCS, ECS, first aid, etc.).o Comply with security, health, and safety protocols, especially in sensitive environments such as banks, government offices, and stadiums, including :  Registering entry / exit, wearing ID badges, and adhering to access controls. Following emergency procedures and using required PPE. Securing sensitive data through password, network, and data transportation protocols. Proper disposal of confidential documents.
• Continuous Learning & Developmento Attend workshops and manufacturer training to stay updated on AV, IT, and broadcast technologies.o Demonstrate a positive approach to role-based learning and identifying training needs.o Regularly propose improvements to technology processes and SLAs.Requirements :
• Education : o A minimum of 5x GCSE’s at grade C / 4 or above, including Maths, English and a STEM subjecto An associate's degree in engineering or electrical technology would be desirable
• Certifications : o Industry certifications such as Avixa CTS-D / I, CompTIA, or CCNA are advantageous.
• Experience : o Previous experience in a similar role, ideally with knowledge of Microsoft Dynamics Service or similar ticketing systems.
• Skills & Attributes : o Flexible and willing to work overtime when necessary.o Strong organisational, time management, and active listening skills.o Ability to manage multiple tasks under pressure.o Proactive troubleshooting and problem-solving skills with a positive work ethic.
• Additional Requirements : o Valid driver’s license and willingness to travel across the UK and internationally.o Ability to obtain necessary security clearances (DBS, CTC) for secure work environments.Pay : £35,000 - £45,000If you are interested in this role please apply / respond with an up to date CV