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Morson TalentChaddesden, Derbyshire, UK- Full-time
Customer Service Advisor – Severn Trent (Derby) Location : Pride Park, Derby Hourly Rate : £13.32 per hour Contract Length : 4 weeks initially, with potential for extension Working Hours : Monday to Friday, 9am – 5pm (Fully on-site)Morson Talent are recruiting on behalf of Severn Trent for Customer Service Advisors to support their Derby-based contact centre during a critical transition period. This role is ideal for individuals with experience in either call centres or customer-facing retail environments who thrive in a fast-paced setting. Following a recent billing period, Severn Trent is currently experiencing high demand and migrating to a new system. As a result, call volumes are significantly above average, and customer wait times are longer than usual.Advisors will handle back-to-back inbound calls relating to :
- Billing enquiries
- Payment plans and methods
- Affordability and account support
- Home moves
- Landlord accounts with multiple propertiesWhat to Expect :
- High volume of calls, with structured wrap-up time between each call
- Supportive team environment with initial training (1-2 weeks) followed by a gradual transition period
- Split system use across the contact centre – some teams on legacy systems, others on the new platformRequirements :
- Previous experience in customer service (retail or call centre) &b...