Permanent Jobs in Carshalton%2C greater london%2C united kingdom
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Receptionist (Chesser Surgery)
Sutton Primary Care NetworksCarshalton, Surrey16 days ago
Job type
- Permanent
- Permanent
- Permanent
Job descriptionOffer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team. Facilitate effective communication between patients, members of the primary healthcare team, secondary care, and other associated healthcare agencies. Opening up / locking up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system Processing telephone and online triage requests for appointments, visits, and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional. Processing and distributing incoming (and outgoing) mail. Taking messages and passing on information Filing and retrieving paperwork Processing repeats prescriptions in accordance with practice guidelines Computer data entry / data allocation and collation; processing and recording information in accordance with practice procedures. Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to practice staff as required from time to time, including word / data processing, filing, photocopying, and scanning. Loading and emptying the dishwasher and keeping the kitchen area clean and tidy Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter While seeking treatment, patients entrust us with or allow us to gather, sensitive information about their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons per the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards Actively reporting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, including : Chesser GP Practice 121 Wrythe Ln, Sutton, Carshalton SM5 2RT Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs, and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming to and of the individual, is non-judgmental, and respects their circumstances, feelings priorities, and rights. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and / or professional development. Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others who are undertaking similar work. Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload, and resources Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. Apply practice policies, standards, and guidance. Discuss with other members of the team how the policies, standards, and guidelines will affect your own work. Participate in audit where appropriate. GCSE / A-Levels Understanding of primary care; In-depth knowledge of NHS strategy, policy and guidance and understanding of the determinants of health; Good knowledge of primary care contractual and delivery processes and issues; Excellent communication skills including the ability to persuade, influence and motivate others; Ability to use databases, spreadsheets and word-processing IT Software; Good written and verbal communication skills; Good IT skills with good knowledge of MS suite and EMIS; Good interpersonal skills. Excellent organisational skills including the ability to plan, organise broad range of complex activities, work with simultaneous deadlines and take on new areas of work. Experience of working in an administrative office environment; Experience working as part of a team. Experience in a medical receptionist role; Experience in answering telephone calls in a high call-volume environment; Experience working directly with members of the public in a busy customer service environment.
Job summary
HOURS : Hours
- Monday : (1 / 2hr lunch)
- Tuesday : (1hr lunch)
- Thursday : (1hr Lunch)
- Friday : with one in 5 Fridays doing
The purpose of the role is to :
Main duties of the job
Duties may be varied from time to time under the direction of the senior receptionist / assistant practice manager, dependent on current and evolving practice workload and staffing levels :
About us
Chesser Surgery provides comprehensive NHS primary care services to help manage patients' health and well-being. We work closely with Sutton Primary Care Networks aims to reinvest surpluses back into general practice and primary care for the benefit of our practices and the people who form the communities we serve.
Job description
Job responsibilities
Confidentiality :
Health & safety :
The post-holder will assist in promoting and maintaining their own and others health, safety, and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include :
Equality and diversity :
Personal / professional development : The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training including :
Quality :
The post-holder will strive to maintain quality within the practice, and will :
Communication :
The post-holder should recognise the importance of effective communication within the team and will strive to :
Contribution to the implementation of services :
The post-holder will :
Person Specification
Qualifications
Essential
Knowledge and Skills
Essential
Desirable
Experience
Essential
Desirable