Jobs in Carlisle, cumbria, united kingdom

Are you outgoing, easy to talk to and good with systems?

Permanent

Carlisle

About this role

We are looking for people like you to join our growing customer experience team. Our team is highly motivated, proactive, and engaged in finding the right solutions for our customers regarding Full Fibre broadband. Our reward package means that you have the potential to earn a great commission on top of your salary, just for using your natural talent in customer communication.

Main responsibilities

• Liaise with customers to book installations.
• Utilise various software packages to determine the best route for installations and right first-time service delivery.
• Handle a large volume of inbound and outbound calls from customers with queries relating to installs.
• Deal with requests and action them effectively & in a timely manner via email and live chat.
• Book installations in the correct areas and skillset for the correct engineer.
• Manage requests from engineers / customers regarding installations on the internal chat group.
• Deal with escalated customer issues that may arise from installation.
• Installing full fibre internet connections into residential properties.
• Liaise with our Customer Service Team to diagnose and resolve any technical issues.
• Fault finding.
• Installation and commissioning of active equipment.
• Reporting progress daily via in-house systems.
• Some overnight stays required depending on workload.
• Adhere to safe working practices.

Working hours

This is a full-time role working 37.50 hours per week, these hours will be worked between the following business hours :

Sunday : 9am to 5pm, with half an hour unpaid for lunch.

Experience required

Extensive customer service experience either face to face or over the telephone.

About Grain

As a national broadband provider headquartered in Carlisle, we can offer stand-out candidates a range of opportunities across the UK. We are challenging other providers when it comes to true Full Fibre, delivering our own dedicated fibre-optic network with a unique cable to the home (FTTP), offering some of the fastest broadband products at low prices. Customers love our product, our simple packages, and our transparent pricing. We believe that we are helping to bring digital transformation to the UK and offering a better choice for broadband.

With millions of pounds of investment, our independent company is making waves in the industry and in communities from Aberdeen to Brighton. Now is the perfect time to join one of the fastest-growing companies on an exciting journey, future-proofing broadband connectivity for homes and businesses for years to come. Apply today and join the Grain revolution!

Employment with Grain Connect Ltd is subject to satisfactory references and other verification checks (including basic DBS check where applicable) that may be a requirement of your role. Reference and / or other verification requirements applicable to your post will be advised to you during the recruitment process.

Dedicated to fostering inclusivity and diversity, our company takes pride in our commitment to equal opportunities.

Benefits to help you thrive, personally and professionally!

Salary £20,590 + commission per annum.

Annual leave allowance

We offer 25 days annual leave allowance, plus bank holidays.

Start saving for your future and we will contribute up to 7% towards your retirement.

Life insurance

We provide 4 times your annual salary to a nominated person, following a death in service.

Employee Incentive Scheme

Get financially rewarded for your hard work and dedication with an annual incentive scheme.

Employee Referral Scheme

Refer a friend or former colleague to join the Grain team and you could earn £££s!

Perks at Work

Take advantage of great discounts with selected nationwide retailers.

Assistance Programme

Our Employee Assistance Programme grants you access to wellbeing counselling and legal information should you ever need it.

Apply today!

First name

Surname

Email

Contact number

Address

City

Role you're applying for

Tell us why you want this role? 0 of 1000 max characters

Upload your CV Max. file size : 50 MB.

Consent

J-18808-Ljbffr