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Technical Support Manager - £70,000 - Remote
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iO Associates - UK / EUBury, Greater Manchester, United Kingdom- Permanent
- Remote
Job Title : Technical Support Manager
Type : Permanent
Location : Fully remote
Start Date : ASAP
Salary : £60,000 - £70,000 per annum
iO Associates are working with a Health Tech organisation that provides innovative software solutions to healthcare providers, improving clinical workflows and communication by seamlessly integrating healthcare IT systems.
We're looking for a hands-on and experienced Technical Support Lead to manage and grow the support function. You'll lead a high-performing team and be responsible for overseeing daily operations, supporting both internal systems and customer-facing solutions. This role reports to the Chief Regulatory & Compliance Officer and plays a key part in ensuring quality service delivery, technical excellence, and compliance within a regulated environment.
Key Responsibilities :
- Manage daily operations of the technical support team, ensuring adherence to SLAs and KPIs
- Act as a point of escalation for complex technical issues, delivering both 2nd and 3rd line support across infrastructure, internal applications, and customer-facing solutions
- Oversee the recruitment, training, and development of staff to build a high-performing support team
- Collaborate closely with cross-functional teams to support the deployment of updates, new features, and issue resolution
- Implement ITIL best practices, including incident, problem, change, and knowledge management processes
- Ensure compliance with ISO 27001, ISO 13485, GDPR, and the NHS Data Security & Protection Toolkit
- Monitor and maintain the performance, health, and security of internal and customer systems
- Contribute to root cause investigations and generate performance reports for senior management
- Maintain accurate client documentation and internal asset registers
- Provide end-user support (technical and non-technical), training and guidance, including tools such as Microsoft 365, Atlassian, and internal applications
Skills :
Desirable Skills :
What's in it for you?
If you're passionate about supporting IT Systems in Healthcare and have the experience to lead a team, get in touch today!