Jobs in Boxted, england, united kingdom

We're excited to offer an opportunity for an experienced Centre Manager to lead our Innovation Centre on the University of Essex's Knowledge Gateway. The centre provides flexible offices, coworking spaces, and meeting rooms tailored for modern businesses and entrepreneurs.This key role focuses on enhancing the centre's commercial success through marketing, sales, community engagement, and operational excellence. Operated by Oxford Innovation Space, the centre is part of a UK-wide network supporting start-ups, high-growth SMEs, and public sector partners with workspace and business support services.Background : The Centre Manager will report to the Commercial Manager (South) and will be supported by an Assistant Centre Manager, Customer Experience Assistant and an Innovation Director. The Centre Manager should expect to work directly and closely with the Commercial Manager South and other members of the senior management team.Major objectives of the role : Profile and Reputation :

Act as a figurehead for the Innovation Centre locally, regionally and nationally, creating success, selling and marketing the product offering whilst enhancing its reputation for excellenceRelationship and Account Management :

Cultivate the working partnership between Oxford Innovation and University of Essex (our client and building owner), along with other partners to identify and develop areas of collaboration and joint initiativesOperational Excellence :

Deliver a world class service to the Innovation Centre community in facilities, support and collaborative connections and the training and development of centre staffCommercial Excellence :

Overall management control and accountability for the financial and commercial performance of the centre, and to deliver all aspects of sales, marketing, and operational activities for the centre to attract new customers and ensuring the retention of existing occupiers.Main duties and responsibilities : FinancialOverall accountability for all areas of financial management including accurate monthly billing, revenue collection (including debt management) and financial reporting, demonstrating a good understanding of P & L reports and managing costs.Compile financial targets across all revenue lines with close management of expenses against budgetDrive income and control cost lines in the business within budgetary guidelines, ensuring delivery against budget expectations and centre contribution to OI Space.Compile and present accurate annual budgets and relevant forecasting with recommendations on price increases, proposed local strategies, to include any CAPEX (capital expenditure) requirements and recommendations on OPEX (operational expenditure) cost savings.Research, recommend and implement potential areas where additional revenue can be generated.Present lettings and additional services revenue and renewal plans as requiredPrepare and present detailed commercial performance reports in line with company and contractual requirements.Team DevelopmentTeam management, to include Assistant Centre Manager, Reception staff and temporary coverManage recruitment and coaching of the Centre Management team in the required standards of performance and service levels to ensure that the centre achieves the minimum operational standards set by the CompanyMotivate the centre team in all areas of self-development via the company's training opportunities, regular 1 : 1's and appraisals, ensuring they are up to date with all company processes and procedures.Sales and MarketingPromote available space and generate revenue through all centre offeringsMaximise exposure and income by hosting industry events and targeting new marketsWork with the Innovation Director to attract and retain customers, promote support services, and support eventsNetwork with key stakeholders and identify potential clientsCollaborate with the Marketing Team on collateral and campaignsRecommend and implement local marketing initiativesIdentify new revenue opportunities and promote Oxford Innovation Space servicesBuild a vibrant entrepreneurial community and stay engaged with client needsFoster strong links with local public / private organisations and liaise with sponsors as neededOperationalMaintain high standards for building presentation, cleanliness, H&S, and security through SOPs and contractor managementMonitor Café operator performance against SLA through regular meetingsFoster a culture of quality service via feedback, tenant surveys, and staff coachingUphold the centre's reputation for outstanding customer careEnsure competent staff are always available to handle emergenciesAttend training and take ownership of personal developmentExperience : Operational management of a similar innovation / business centreOffice environment experience preferredStrong networking and revenue generation skillsProven leadership in service-focused teamsDemonstrated negotiation expertisePersonal Competencies : Strong ambassador for the centre and motivational team leaderDetail-oriented with excellent organisational and admin skillsProfessional, tactful communicatorProactive, self-motivated, and team-focusedClient-oriented with a strong service mindsetAble to multitask, prioritise, and perform under pressureConfident in leading, motivating, and delegating to a teamWhat's in it for you?25 days' holiday + Bank HolidaysFlexible benefits package :

Pension, life assurance, and holiday adjustment optionsPrivate medical, dental, and health screeningCycle to work scheme & charitable giving

Friendly, flexible, and informal work environmentWe are an equal opportunities employer and welcome applications from candidates of all backgrounds.We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment.

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