Jobs in Bishop's cleeve, england, united kingdom

In a Nutshell…We have exciting opportunities for Contact Centre Operatives to join our team within Vistry Services Division, where you can be based near to any of our 26 regional offices with a particular focus on supporting our Western & Eastern divisions. As our Contact Centre Operative, you will improve the way the Division / region deals with incoming customer enquiries and delivering greater customer satisfaction by responding in a timely and efficient manner. This is a high volume call centre based vacancy, whereby the expectation is to make / received roughly 10 calls per hour. The role will also support the Sales Consultants by booking viewing appointments. You will also support the sales and marketing teams in order to maximise the efficiency of sales consultants' time so they can focus on qualified leads.This role will be worked on a rota basis from Monday - Sunday, with core hours from 9am-8pm and 10am-5pm on Sundays. Let's cut to the chase, what's in it for you…Competitive basic salary and annual bonusSalary sacrifice car scheme available to all employeesUp to 33 days annual leave plus bank holidays increasing to up to 39 days with service2 Volunteering days per annumPrivate medical insurance, with employee paid coverEnhanced maternity, paternity and adoption leaveCompetitive pension scheme through salary sacrificeLife assurance at 4 x your annual salaryShare save and share incentive schemesEmployee rewards portal with many more benefits…In return, what we would like from you…Behave in line with our company values - Integrity, Caring and QualityFull clean driving licence5 GCSEs or equivalent including Maths and EnglishWorking with IT systems e.g., Outlook, ExcelWorking with prospect databasesExperience of working in a busy contact Centre environmentGood administration skillsAccuracy and good attention to detailGood telephone skillsGood organisational skillsExcellent communication skillsA friendly, trustworthy, and professional attitude Ability to work under pressure and meet deadlines and targets.Ability to work effectively in an office of home environment Willing to be flexible in respect of day-to-day duties and hours workedWilling to travel to all sites on an ad hoc basis within the division as required to support development understandingDesirable…Experience of working Microsoft DynamicsExperience and understanding of the new build industry and customers journey to buy a homeExperience in a customer facing roleAn understanding of the property and housing marketMore about the Contact Centre Operative role…To utilise Contact Centre operative skills and expertise in supporting the business in achieving its objectives and prompt enquiry response, profiling of customers and achieving / reaching optimum conversation rate of enquiry to successful appointment.Respond to all online customer enquiries received through the various marketing channels in a timely manner as per the Vistry Contact Centre processes and procedures.Have knowledge of the divisional sites, house types and purchase assistance schemes in order to be able to respond to customer enquiries effectively.Liaise with the Sales Consultants on site ensuring a streamlined operating process and excellent customer experience.Manage the CRM system (Keys) to ensure accurate management of enquiries and enhancing customer profiling for the benefit of optimised 121 engagement and marketing.Undertake all tasks accurately and efficiently and in accordance with GDPR.Deal with all customer enquiries in a polite, efficient, and confidential manner.Ensure compliance with Company policies and procedures.Assist the supervisor to provide visibility of performance of opportunities for optimisation.Provide regular feedback to the supervisor on quality and proceedable likeliness of enquiry types.Liaise with the relevant regional sales teams which form the divisional structure to ensure understanding of development changes and updates.Attend departmental meetings as required.Complete mandatory training programmes as required including GDPR and cyber security.Ensure compliance with Company Health and Safety policies and procedures and legislation.Provide supervisor with monthly commission claim using accurate information.Finally, let's tell you a bit more about us…We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-KM1